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Front Office Manager

3 months ago

Lubbock, United States Overton Hotel & Conference Center Full time

Job summary

The Front Desk Manager oversees all Front Desk Operations to ensure profitability, and control costs and profitability standards to ensure total guest satisfaction

The incumbent is authorized to take reasonable action necessary to carry out assigned duties and responsibilities provided such action is consistent with position guidelines as outlined below or through the exercise of sound, reasonable judgment, and initiative in the performance of job responsibilities.


Position guidelines include but are not limited to, established company and department policies and procedures and all supervisory directives.

Summary of essential job functions

1. Manage all front office personnel with daily supervision

2. Motivate training, discipline, and scheduling

3. Check and control room reservations, front office systems, supplies inventory, scheduling, forecasting

and department budget to maximize revenue

4. Compile and prepare financial reports, including rate, and availability calendar

5. Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction

6. Organize, conduct, and/or attend meetings to obtain the disseminate pertinent information

7. Assist in the check-in and check out of guests, or any related guest service activity

8. Perform other duties as requested

9. Participate in Manager on Duty program requiring constant monitoring throughout the hotel, and troubleshooting problems


Educational/Experience Requirements

1. College education preferred, any combination of education, training, or experience that provides the required knowledge, skills, and abilities necessary

2. Minimum of two to five years experience as an assistant and/or Director of Front Desk Operations


Abilities Required

1. CPR Certification and/or First Aid training preferred.

2. Ability to obtain any government required license or certificate

3. Perform room inspections which require bending, stooping, reaching overhead, and moving through guest floors

4. Currently have AND maintain a valid state-issued driver's license with no more than 1 moving violation within the last three years.