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Customer Service Representative

3 months ago

St Petersburg, United States ProKatchers LLC Full time

Job Title : Customer Service Representative I

Location : Saint Petersburg, FL 33716

Duration : 06 Months

Shift Details : Hybrid (08:50 AM EST – 05:20 PM EST)


Job Description : The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.

Position Responsibilities:

• Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.

• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.

• Uses strong customer service ability to provide value added services in a timely and accurate manner.

Requirements:

• High School diploma or equivalency

• Outstanding telephone and interpersonal skills.

• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.

• Excellent computer skills and proficiency with Microsoft Office

• Experience using Salesforce and/or SAP strongly preferred

• Minimum 1 year of data entry experience required.

• Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.

• Must be able to handle multiple tasks at one time with a high attention to detail.

• Skilled at suggestive selling and providing alternative solutions to accounts.

• Ability to work overtime when required.