Technical Support Engineer

1 month ago

Coppell, United States Lead Allies Inc. Full time

** 6 Months contract to hire opportunity ------ 100% on-site in Coppell, TX **


We are seeking a skilled and dedicated Technical Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems.


Key Responsibilities:

  • Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
  • Install, configure, and maintain operating systems, software applications, and hardware components
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner
  • Assist with the setup and deployment of new equipment and technology
  • Perform regular maintenance and updates to ensure optimal performance of IT systems
  • Document and track all support requests and resolutions using a ticketing system
  • Collaborate with other IT team members to address complex technical issues
  • Provide training and guidance to end-users on best practices and IT policies
  • Ensure compliance with company IT policies and security protocols
  • Develop and leverage application-centric Key Performance Indicators (KPI’s) to identify inefficiencies, streamline processes, and drive informed decisions
  • Offer an outstanding customer experience to all employees


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • Proven experience as a Desktop Support Engineer or similar role (5+ years)
  • Strong knowledge of Windows and macOS operating systems
  • Familiarity with network troubleshooting and basic network configurations
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Self-motivated continuous learner
  • Must be able to provide exceptional customer service
  • Technical proficiency in Microsoft environment including:


Desired/Bonus Skills:

  • Familiarity with PowerShell or similar scripting languages
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)

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