Desktop Support Engineer

1 week ago

coppell, United States Imprimis Group Full time

Imprimis Group, Inc. has partnered with a client in Coppell, TX, that is hiring a Desktop Support Specialist.


CONTRACT 12-18 MONTHS MIN. | ONSITE– COPPELL, TX | $21-38/HR

GREAT CULTURE | TEAM ENVIRONMENT | GROWTH POTENTIAL


We are looking for a skilled and dedicated Desktop Support Specialist to join our clients’ Infrastructure and Security team. In this role, you will provide technical support and troubleshooting services for end-users, handling hardware, software, and network-related issues. The ideal candidate is passionate about technology, a strong problem-solver, and eager to contribute valuable insights as a key member of the team. This position requires the Desktop Support to be on-site full-time to ensure prompt and effective resolution of technical issues.


Key Responsibilities:

  • Provide on-site technical support for desktop computers, laptops, printers, and other peripherals.
  • Install, configure, and maintain operating systems, software applications, and hardware components.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Assist with the setup and deployment of new equipment and technology.
  • Perform regular maintenance and updates to ensure optimal performance of IT systems.
  • Document and track all support requests and resolutions using a ticketing system.
  • Collaborate with other IT team members to address complex technical issues.
  • Provide training and guidance to end-users on best practices and IT policies.
  • Ensure compliance with company IT policies and security protocols.
  • Develop and leverage application-centric Key Performance Indicators (KPIs) to identify inefficiencies, streamline processes, and drive informed decisions.
  • Deliver outstanding customer service to all employees.


Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 3+ years of experience as a Desktop Support or in a similar role.
  • Strong knowledge of Windows and macOS operating systems.
  • Technical proficiency in the following environments including laptops and other computer devices, peripherals such as printers and scanners, unified communications, Identity and Access management (Microsoft Active Directory/AD and Group Policy)
  • Data Protection, knowledge management and Collaboration tools such as SharePoint and ITSM, Asset Management (e.g., Inventory Management and Purchasing) systems
  • Familiarity with basic network configurations and network troubleshooting.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to provide exceptional customer service.
  • Familiarity with PowerShell or other scripting languages highly preferred.
  • Relevant certifications preferred including CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.
  • Familiarity with supporting and onboarding new employees, data protection strategies, and Adobe Creative Suite.
  • Strong people skills – professional, articulate, and highly motivated.

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