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Audio Visual Operations Manager

2 months ago

San Diego, United States Fluid Sound Full time


Job Title: Audio Visual (AV) Operations Manager


Location: San Diego, California. Remote work opportunities available for candidates with extensive experience in managing technical teams of professionals.


Why We Want You:

You would be an ideal fit for this role because of your extensive experience managing technical teams. Your exceptional troubleshooting skills and experience mentoring team members, makes you well-equipped to lead the AV Department. Your ability to solve complex problems by leveraging various resources, along with your expertise in supporting high-level technology systems, sets you apart. With your deep understanding of how technology functions in commercial and professional environments, you're poised for success. Your strong knowledge of audiovisual best practices, coupled with outstanding customer service skills and attention to detail, makes you the perfect candidate for this position.


What You’ll Be Doing:


• Provide expert guidance, hands-on assistance, and personalized mentorship to a team of AV integration and managed services technicians, ensuring they meet and exceed performance standards.

• Oversee the Managed Services department, continuously improving processes and aligning operations with company objectives and client service expectations to ensure seamless service delivery.

• Actively foster the professional growth and development of AV technicians, field engineers, and support staff by offering training, career development opportunities, and constructive feedback.

• Lead the strategic implementation, maintenance, and optimization of clients' audio-visual systems, serving as a key escalation point for complex troubleshooting and system issues.

• Identifying and utilize appropriate resources, including in-house technical staff, external consultant partners, and manufacturer engineering teams, to effectively resolve complex challenges.

• Serve as the primary liaison between the Design Engineers and the Field Commissioning team, facilitating effective communication and collaboration throughout the system installation, commissioning, and delivery phases.

• Demonstrate a commitment to capturing and sharing technical knowledge by creating and maintaining a comprehensive knowledge base, including detailed tech notes and articles to support ongoing learning and operational efficiency.

• This position reports directly to Ownership.


What Should Be on Your Resume


• 6+ years of managing experience in a technology field with a focus on service & support or a integration team of technicians and engineers.

• Extensive experience in strategic planning, technology assessment and strong problem-solving skills with a proven track record of exceptional communication and decision-making skills that enable effective leadership, stakeholder alignment, and successful project execution.

• Exceptional customer service and communication skills to provide prompt and accurate feedback to customers in a professional manner.

• In-depth knowledge of industry best practices within the Audio Visual (AV) and/or Information Technology (IT) sectors, ensuring the application of cutting-edge solutions and the ability to implement and manage advanced, high-quality technology systems

• AVIXA Certified Technology Specialist (CTS) or the ability to achieve certification within 6 months hire date

• Experience with IT networking concepts, IT based certification a plus.

• Great interpersonal skills and strong attention to detail.


Other General Requirements


• Ability to work in the United States without sponsorship


Why Fluid Sound is a Great Place to Work


As a team member at Fluid Sound, you’ll get the opportunity to work on some of the most exciting commercial AV projects in Southern California You’ll be working with the latest technologies on projects that will be both challenging and interesting in corporate, entertainment, hospitality, and retail environments. We promise you’ll never be bored


At Fluid Sound, good ideas are heard, appreciated, recognized, and able to be implemented quickly. Team members who prove themselves reliable are given the freedom and flexibility to control their work day to complete their tasks in a way that works best for them. We don’t micromanage, but our supervisors are still readily available for support and guidance. There are no “corporate politics” to deal with here—we work hard to minimize daily distractions to make the workplace productive and enjoyable for everyone. We have a small, tight-knit team made up of professionals who are diverse, unique, and respectful of the differences and skills of others.


Fluid Sound invests in the growth and professional development of our team members and offers ample opportunities for advancement within our company.

 

What We’ll Give You in Exchange for Your Hard Work


We offer a competitive salary that’s heavily based on experience, as well as a comprehensive benefits package, which includes medical and dental.

 

The Legal Stuff


Fluid Sound provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, or any other characteristic protected by federal, state, or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.