Insurance Records Assistant

2 weeks ago


Tallahassee, United States Vaco Full time
Vaco is hiring for a few Records Assistants located on-site in our Tallahassee, FL office.
Position Summary: This position is responsible for responding to requests for records for certified copies of insurance policies and underwriting documents for customer service and for providing and authenticating records for insurance disputes and litigation, in compliance enabling statute and applicable rules for document production.
Essential Functions:
Models' ethical behavior and executes job responsibilities in accordance with core values and ethics policies
  • Assists Records Custodian, Records Supervisor with the organization, preservation, and retention of records
  • Produces responses to certified policy requests, public records requests, and subpoena responses
  • Verifies certified document responses for accuracy
  • Verifies public records requests and subpoena responses for accuracy
  • Creates and maintains accurate computer and hard-copy files
  • Reviews and assists in preparation of special projects and reports
Required Knowledge, Skills, & Abilities:
  • Intermediate proficiency in Microsoft Office Word, Excel, PowerPoint, Outlook, Visio, and internet navigation
  • Attention to detail
  • Ability to work independently, prioritize workload, plan organize and coordinate work assignments
  • Experience with Imaging software or imaging applications
  • Ability to navigate associated systems or comparable systems
  • Excellent interpersonal and communications skills
Relevant Experience:
  • 2 or more years of education at an accredited college or university OR two years customer service-related experience OR a combination of college education and customer service-related experience.
  • 1 or more years of experience working with information or documents of a professional, financial, sensitive, fiduciary or confidential nature.
  • 1 year of customer service, clerical or administrative experience.
Preferred Education:
  • Associate degree
  • Two or more years of experience related to records management including electronic files management
  • Knowledge of Citizens document management systems
  • Knowledge of Citizens policy and claims systems.
  • Knowledge of Florida Public Records laws
Desired Skills and Experience

Location: Tallahassee, FL (on-site, Monday - Friday)

Estimated Assignment Duration: 3 to 6 months


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