Call Center Representative

2 months ago


Arlington, United States ROCS Grad Staffing Full time

A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Heres a general job description for this role:

Job Title: Call Center Representative

Job Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service through phone, email, or chat. You will be responsible for addressing inquiries, resolving complaints, processing orders, and providing information about the companys products and services.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries efficiently and professionally.
  • Provide accurate information regarding products, services, and policies.
  • Handle and resolve customer complaints in a calm and professional manner.
  • Assist with order placement, cancellations, returns, and other customer requests.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Document customer interactions, transactions, and follow-up actions.
  • Maintain a high level of customer satisfaction by providing timely responses and support.
  • Meet or exceed performance metrics, such as call handling time and customer satisfaction scores.
  • Stay updated on product and service knowledge to offer the best solutions to customers.

Requirements:

  • High school diploma or equivalent; some positions may require post-secondary education.
  • Proven customer service experience, preferably in a call center environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in using call center software and CRM systems.
  • Ability to multitask and handle high call volumes efficiently.
  • Problem-solving skills and attention to detail.
  • Patience and the ability to remain calm under pressure.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.

Preferred Skills:

  • Bilingual abilities (if applicable to the customer base).
  • Experience with specific CRM or telephony systems.
  • Prior experience in the same industry (e.g., tech support, healthcare, retail).


  • Arlington, United States ROCS Grad Staffing Full time

    A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role:Job Title: Call Center RepresentativeJob Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service...


  • Arlington, United States ROCS Grad Staffing Full time

    A Call Center Representative plays a key role in customer service by handling inbound or outbound calls to assist customers. Here’s a general job description for this role:Job Title: Call Center RepresentativeJob Summary: As a Call Center Representative, you will serve as the first point of contact for customers, providing exceptional customer service...


  • Arlington, United States ROCS Grad Staffing Full time

    Why You Want To Work Here:We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and organized individual to manager inbound phone...


  • Arlington, United States ROCS Grad Staffing Full time

    Why You Want To Work Here:We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and organized individual to manager inbound phone...


  • Arlington, United States Aston Carter Full time

    ***This role with start end of January 2025*** Job Title: Remote Call Center Representative Location: Arlington, Virginia (Local candidates only for equipment pickup) Hours: 10 AM - 7 PM (Monday to Friday) 2 Weeks Training - 9am-6pm (Monday- Friday) Job Summary: We are seeking a dedicated and customer-oriented Remote Call Center Representative to join our...


  • Arlington, Virginia, United States Goldschmitt and Associates Full time

    Job OverviewGoldschmitt and Associates LLC (G&A) is a leader in tech transformation, consulting, and system modernization for federal agencies.We're seeking Call Center Employees to assist customers with loan operations via the call center phone/operational system.


  • Arlington, Virginia, United States ROCS Grad Staffing Full time

    Delivering Exceptional Customer ServiceWe are seeking a highly skilled Call Center Representative to join our team at ROCS Grad Staffing.In this role, you will be responsible for managing inbound phone calls, responding to email inquiries, and providing top-notch customer support.Your Key Tasks:Respond to all incoming calls and emails in a professional and...


  • Arlington, United States Growing Benefit Fund Full time

    Job DescriptionJob DescriptionPosition Duties and Responsibilities:Serve as principal liaison for parents requesting fee assistance and child care information, provide exceptional customer service support in navigating fee assistance program policies and procedures.Assist parents in assessing and selecting child care options and determine child care provider...


  • Arlington, Virginia, United States MEI Group Inc Full time

    Key Responsibilities">Deliver exceptional customer service through various communication channelsHandle multiple inquiries simultaneously in a fast-paced call center environmentProvide clear and professional communication to customersUse computer systems, customer relationship management software, and other relevant tools effectivelyMultitask, prioritize...


  • Arlington, Virginia, United States Goldschmitt and Associates LLC Full time

    Job DescriptionWe're looking for skilled professionals to maintain our Command Center. The ideal candidate will actively participate in training, apply lessons learned, and provide excellent customer service according to SBA needs/scripts/guides.Ensure phones are staffed properly each dayRespond to incoming calls and emailsMonitor call flows, queues, and...

  • Call Center Employee

    3 months ago


    Arlington, United States Goldschmitt and Associates LLC Full time

    At Goldschmitt and Associates LLC (G&A), we're not just another company-we're a catalyst for innovation and impact, and we're inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation, consulting, and system...


  • Arlington, United States Goldschmitt and Associates Full time

    Job DescriptionJob DescriptionSalary: At Goldschmitt and Associates LLC (G&A), were not just another companywere a catalyst for innovation and impact, and were inviting passionate, forward-thinking individuals to join us on this journey. Recognized multiple times on the Inc 5000 list of the fastest-growing companies, G&A is a leader in tech transformation,...


  • Arlington, Virginia, United States Goldschmitt and Associates LLC Full time

    About Us">We're a leader in tech transformation, consulting, and system modernization for some of the nation's most important federal agencies.Our culture values purpose as much as progress, and we're inviting passionate, forward-thinking individuals to join us on this journey.Job OverviewGoldschmitt and Associates is seeking Call Center Employees to assist...


  • Arlington, Tennessee, United States Lab Express Full time

    About Lab ExpressLocated in Arlington, TN, Lab Express is a specialized App-based logistics service structured specifically for the Laboratory/Medical Industry.We realize efficiently capturing pertinent data and transporting medical related materials from both internal and external origins and destinations is necessary for you to compete today.We are seeking...

  • Call Center Agent

    4 days ago


    Arlington, Virginia, United States Aston Carter Full time

    Job Overview: As a Call Center Agent, you will play a vital role in delivering exceptional customer experiences for our clients. Working from home as part of our remote team, you will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records of customer interactions.Key Responsibilities:Provide prompt and professional...


  • Arlington, United States Lab Express Full time

    Logistics Call Center/Data Entry - Lab Express, Inc. Located in Arlington, TN We, at Laboratory Express, are a specialized App based logistics service structured specifically for the Laboratory/Medical Industry. We realize efficiently capturing pertinent data and transporting medical related materials from both internal and external origins and destinations...


  • arlington, United States Guitar Center Full time

    Luthier - Guitar Center at Guitar Center summary: As a Repair Technician at Guitar Center, you will provide maintenance and repair services for customer-owned instruments while ensuring an excellent customer experience. You'll engage with customers, service their instruments with craftsmanship, and maintain store inventory, promoting both customer...


  • Arlington, United States Virginia Hospital Center Full time

    Greets, schedules, meets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and pre-authorizations. Maintains medical records and prepares ch Patient Care, Representative, Rehab, Rehab, Patient, Healthcare


  • Arlington, Texas, United States Digital Room LLC Full time

    About the RoleWe are seeking a highly skilled individual to fill the position of Will Call Retail Sales Support. The successful candidate will be responsible for assisting customers with pick up and placing orders, as well as providing support to the HD, Team Leads, Sales Team, and IRS team.Key ResponsibilitiesAssist customers with pick up and placing...


  • Arlington, United States Guitar Center Full time

    Luthier - Guitar Center at Guitar Center summary: As a Luthier at Guitar Center, you will provide maintenance and repair services on customer-owned instruments while enhancing the customer experience through exceptional service. The role requires a strong focus on customer interactions, quality craftsmanship, and the ability to identify opportunities for...