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Bilingual(Spanis/English) Automotive Warranty Specialist

3 months ago

Clinton Township, United States Brightwing Full time

Remote position however initial training will be onsite in Clinton Township, MI.


Bilingual( Spanish & English speaking abilities)


Country Technical Coordinator (CTC) technical analyst position will be responsible for the processing of Dealer Issue Detection-Incident (DID-I) reports issued by the dealer network (Chrysler, Jeep, Dodge, RAM, Wagoneer, SRT, Fiat, Alfa Romeo).


Daily assignments include communicating with multiple clients both internal and external. This position must ensure timely and accurate completion of tasks which maintain compliance to both corporate and customer standards.


This position will oversee the day-to-day DID-I activities, and review all DID-Is for specific corporate compliance which include, but are not limited to the following information:


vehicle conditions

diagnosis and repair procedures performed

required for repairs

media regarding the cause/correction


Duties/Responsibilities:


• Review specific vehicle conditions


• Review specific diagnosis and repair procedures performed


• Review parts required for repairs


• Review attached media regarding the cause/correction


• Reject any incomplete DID-I reports


• Follow-up on all rejected DID-I reports with the specific dealer and ensure all revisions have been incorporated correctly


• Develop and maintain strong client relationships with the engineering and service organizations


• Follow current DID-I procedures and processes to ensure deliverables meet or exceed client expectations


• Provide updated DID-I project information relating to project schedules, and project changes


• Document open issues and follow through on resolution as needed


• Use of Content Development QS 9000/TS16949 Procedures, Work Instructions, Training and Records according to the corporate quality system


Basic Qualifications:


• Expert in automotive failure analysis