Workplace Lead

1 month ago

Indianapolis, United States Swissport Full time

Workplace Lead - End User Infrastructure

Location: Indianapolis Remote

Reporting to: Enterprise Workplace Service Manager


About Swissport


We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.


In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.


The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.


"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.


“Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.


"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.


These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.


About the Role:


The Workplace lead – End User Infrastructure plays a key role in delivering Enterprise Workplace

services to Swissport business.


He/She will be report functionally to the Enterprise Workplace Service Manager and will be

accountable, together with his/ her functional team, for all aspects of end user workplace daily

operations with the aim of maintaining the systems fit for usage and fully compliant with the

Service Level Agreements


Job Responsibilities


  • Implementing, maintaining and improving the platforms for endpoint environment management
  • Managing the user environment including defining, configuring and managing the client
  • desktop experience
  • Providing third level support for Windows clients and the organisation's core applications
  • including performance monitoring and resolving client performance issues
  • Realising and sustaining a client endpoint security posture and ensuring compliance with
  • standards and expectations
  • Developing and planning a Mobile Device Management strategy by analysing the existing IT
  • Infrastructure
  • Contributing to the implementation of new Workplace related services and assisting in
  • maintaining current services
  • Develop the design & implementation of Modern Workplace Services based on the latest
  • Microsoft technologies such as Microsoft Office 365, Intune, Azure AD & Windows 10.
  • Support the successful implementation of customer projects on their way to the Modern
  • Workplace in the cloud & steadily develop the service catalogue in this area.
  • Continue to evolve in the areas of Windows 10 & Cloud Services.
  • Resolve any operational incident escalated from the L1 support
  • Participate in Problem review meetings and provide input to RCAs when requested
  • Maintain a secure environment by strictly following the Change Management process for any
  • configuration change to productive environments, assessing and presenting those changes to
  • the CAB and perform any FATs required
  • Act as Technical SME in any project related activity
  • Proactive management of vendors to ensure IT service performance
  • Drive team and build a solid teamwork culture


Compliance


  • Adhere to Swissport IT Policy
  • Adhere to Swissport ITSM standards & policies
  • Adhere to Swissport IT Enterprise Architecture standards
  • Adhere to Swissport IT Program & Program Management standards
  • Adhere to Swissport IT Security standards & policies
  • Adhere to any other Swissport non-IT compliance standards
  • Adhere to Swissport IT Vendor Management framework
  • Ensure deployment of the Corporate QHSE Manual



Qualifications and Competencies


  • Basic training in computer science, ideally with further training
  • 3+ years of experience in the field of workplace management with Microsoft technologies
  • A solid knowledge of Azure AD, device management with Intune, endpoint security & the
  • products in the Microsoft 365 environment.
  • Proved experience in working with the Configuration Manager (SCCM)
  • Strong analytical, planning and problem-solving skills
  • Ability to work and succeed in a dynamic and multi-cultural matrix organization
  • Broad understanding of a business or service environment and awareness of the factors that
  • influence business decisions and strategy
  • Strong written and verbal presentation skills
  • Fluent command of verbal and written English as the corporate language; knowledge of any
  • other language would be an advantage

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