Business Relationship Management Analyst

The BRM Analyst will develop, influence, and implement a partner strategy that ensures alignment between business units (BU) and DBT, with a mission to more effectively achieve both Business Units specific and AV enterprise objectives. The position will contribute to the evolution of the AV’s Digital Transformation initiative by actively collaborating with the Business Partners to determine the strategic direction for both BU specific and enterprise-wide solutions. Within their assigned Business Partner/Business unit, acts as a conduit of information and becomes a BU subject matter expert, and creatively showcases the ‘art of possible’ for a company on the forefront of digital transformation.

Position Responsibilities

• Partners with business units and ensures every business decision is seen from the lens of our customer.
• Collaborates with partner business units to reimagine how we can deliver the best processes possible using people, process, data, and technology
• Executes solutions that bring awareness to team members and customers on the value add of their relationship with AV Business partners
• Acts as the subject matter expert (SME) for designated partner business units
• Attends designated partner BU meetings and shadows Team Members
• Documents the workflows and journeys on how Team Members conduct their day-to-day operations
• Explains a-day-in-the-life for various roles within partner BU. Gains significant knowledge in subject matters pertaining to both technology and the business
• Serves as a “trusted advisor” to the BU and functions as a key point of contact for BU & DBT business stakeholders
• In conjunction with BU leadership establishes and maintains a three-year business and DBT solution road map to improve strategic planning
• Utilizes business analysis techniques and business cases to define high-level product features and desired service levels for existing and emerging IT offerings
• Focuses on business value to develop ideas, including digital awareness, risk assessments, business continuity and business capability requirements
• Conducts business process gap analysis to optimize business process towards digitalization and automation
• Analyzes business requirements, works with various business and DBT teams in identifying data elements and prepare detailed specifications from which programs are written
• Develops a deep knowledge of the business partner’s BU and builds positive relationship development, both horizontally and vertically
• Defines business requirements for designated business units
• Writes requirements to obtain data from enterprise data teams and analyzes the data set for trends or answers that will help improve the business
• Manages the technology demand pipeline across assigned BU and assists BU leaders in defining the business cases for desired initiatives
• Monitors technology planning and deployment progress in line with business vision by surfacing and shaping demand for technology capabilities and assets; in addition to ensuring that the potential business value from the combined DBT capabilities and assets are captured, optimized, and recognized
• Contributes to key requirements, design and review sessions, key elements of business vision, and identifies business-based risk
• Ensures collaboration and confirms business resources are available for all projects
• Promotes business vision into working practice and ensures full adoption of solution created by project
• Communicates with business leadership to evaluate joint initiatives and proposals to see how they align with established roadmaps and business and enterprise priorities
• Demonstrates system (e.g. workday, Oracle, Hyperion, etc.) capability to solve business problems
• Works with business users to gather requirements and is accountable for overall feasibility and solution delivery. Defines and approves changes to high-level requirements
• Anticipates bottlenecks and provides escalation management
• Analyzes end-to-end, moderate to high complexity business processes in one or more business functional areas
• Collaborates with peers and project managers to balance BU and enterprise level optimization
• Transfers knowledge on proposed solution and BU needs to leadership and peers
• Collaborates with peers on similar workflows/terminology to make sure there is a common process across departments (where applicable) and to ensure technology strategy, down to functional requirements, work(s) well for every aspect of the business
• Anticipates and negotiates tradeoffs and balances business needs versus technical constraints to maximize business benefit for the greater good of the organization
• Manages enhancement requests post implementation on an established and agreed upon release schedule
• Monitors reported production issues for opportunities to enhance business technology workflows. Escalates issues to stakeholders when necessary
• Serves as the business subject matter expert (SME) to assist in the prioritization of technology projects, ensuing projects align with the technology that best provides maximum ROI, and directs BU & IT strategy in support of the overall business strategy
• Partners with PMO and manages projects involving multiple departments or cross-functional teams, focusing on both successful integration, implementation, and adoption of new IT solutions
• Assists in development and overall execution of strategic plans, including leveraging company tracking mechanisms, and creating presentations and reports for the board, executive management, and other groups

Basic Qualifications (Required Skills & Experience)

• Bachelor’s degree in the field of Computer Science, Finance and/or related field is required or equivalent combination of education, training, and experience
• Minimum 5-10 years of experience of BRM / BA experience with multiple SaaS and Cloud Systems (examples –WorkDay, LogicGate, Hyperion EPM/FCCS, Kronos, Oracle EBS R12 and/or Oracle Cloud with expertise in functional analysis Project Accounting, Inventory, Supply Chain, Project Costing, Project Billing, Project Revenue, Revenue management, Capital Projects, AR and Financial Applications
• Strong knowledge of Sales, Customer Relationship Management, Finance and Accounting, Manufacturing, Human Capital Management, Reporting, Analytics principles and procedures preferred.
• Extensive experience working on projects related to financial systems
• Experience working with the WorkDay, LogicGate, Hyperion EPM/FCCS, Kronos, Oracle EBS R12 and/or Oracle Cloud and how to work with 3rd party SaaS systems for support follow-up and issue resolution.
• Strong knowledge of interfaces, workflow, and underlying DataBase tables required
• Strong communication skills: oral presentations, writing, negotiation, active listening, influencing positive team dynamics
• Ability to work in a multi-project environment and support multiple internal customer/departments

Other Qualifications & Desired Competencies

• Extensive knowledge of conducting business requirement workshops
• Strong Project management skills managing pipelines, demand generation, deadlines, prioritization, and process
• Highly skilled in negotiation and problem-solving techniques
• Advanced proficiency with Microsoft Office applications including Word, Visio, Excel, Project, Access, and PowerPoint