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Desktop Support Analyst

4 months ago

Harrisburg, United States Vector Consulting, Inc Full time

Our government client is looking for an experienced Desktop Support Analyst on a 6+ months renewable contract role in Harrisburg, PA.


Position- Desktop Support Analyst


Position Description:

This position is responsible for providing desktop and end user support for the agency which consists of approximately 4000 users. This position supports the Daily operation of several bureaus within the agency HQ building at 651 Boas Street in Harrisburg.

Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.

In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when ‘hands-on’ is required.

Required/Desired Skills and Experience:

  • 2 years of Thorough knowledge and use of ServiceNow or understanding of asset management system Required.
  • 2 years of Expert knowledge and use of Windows OS and O365 Office products Required.
  • 2 years of Excellent customer service awareness and communication skills Required.
  • 2 years of Knowledge of hardware desktop, printer, scanner, video Required.
  • 2 years of Knowledge of software Required.
  • 2 years of Knowledge of imaging workstations using MDT and/or SCCM Required
  • 2 years of Excellent troubleshooting and problem-solving skills Required.
  • 2 years of Ability to transport/lift boxes/equipment Required.
  • 2 years of Ability to work independently and as a member of a team Required.
  • 2 years of Knowledge of VPN setup, support and install Required.
  • 2 years of Able to resolve technical issues with users over the phone Required.
  • 2 years of Knowledge of active directory use and privileges Required.
  • 2 years of Knowledge of wireless workstation setup and support Required.
  • 2 years of Ability to think and act under pressure Required.
  • 2 years of Good organizational skills Required.
  • 2 years of Excellent etiquette and professionalism Required.

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service.”