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HVAC Product Application Engineer

2 months ago

Orlando, United States Engage Partners Inc. Full time

OVERALL RESPONSIBILITIES:


The HVAC Product Applications Specialist will communicate with Representatives by phone, fax and e-mail to assist in providing quotes and answer technical questions regarding products.




MAJOR DUTIES AND RESPONSIBILITIES:

• Provide assistance to Sales Managers in product design and identifying areas of improvement in assisting sales office.

• Provide equipment selections to customers via computer selection software.

• Provide product and technical training to representatives and engineers.

• Work with Sales Managers on changes to existing equipment and new product design.

• Give technical product presentations to consulting and specifying engineers and/or industry group.

• Write technical papers/articles related to the industry as required.

• Develop systems as required by the customer for a specific application. Analyze their particular application, perform a field survey, and coordinate with the owner or consulting engineers to determine the proper equipment required for custom applications.

• Provide quotations as required for semi-custom-built systems.

• Provide quotation as required for standard commercial HVAC products.

• Prepare submittal drawing packages as required.

• Interface with engineering, production, representatives, and customers.

• Work with code organizations and officials as related to commercial and industrial product lines.

• Remain current with changes in design, government regulations and building codes.

• Travel to trade shows, technical seminars and demonstrate product lines as required.

• Customer service. Performs work associated with processing customer orders.

• Other duties as assigned by Management




Job Duties:

• Receives and verifies purchase orders.

• Ensures product availability prior to order processing.

• Reviews orders for completeness, ensuring that all incomplete orders are forwarded for further processing.

• Enters the appropriate customer and billing information on order forms.

• Drafts invoices, contracts, and other shipment documents.

• Monitors delivery dates.

• Resolves customer complaints regarding order processing issues.

• Interacts with Applications to ensure special configurations match original design intent and unit configuration integrity.




REQUIRED EDUCATION:

Bachelor’s degree in Mechanical Engineering preferred, experience may be considered in lieu of degree.



PRINCIPLE WORKING RELATIONSHIPS:

Regional Sales Reps

Manager, Product Applications

Sr. VP Sales, HVAC

Engineering

Customers




REQUIREMENTS/SKILLS:

Technical Inside Sales/Support experience with semi-custom HVAC & IAQ products.

Proficiency in Word, Excel, Power Point – knowledge of Auto CAD a plus.

Experience in HVAC selection software.

HVAC background and/or training.

Good organizational skills and detail oriented.