Patient Operations Specialist: Medical Front Desk

3 weeks ago


Bend, United States WorkSource Oregon Full time

EMPLOYER SUMMARY

the Patient Operations Specialist plays an integral role serving patients at our friendly and welcoming medical clinic for children of all ages. This position ensures patients have access to medical care through appointment scheduling, patient check-in and check-out as well as the MyHealth Portal. To ensure success in these areas of responsibility, patient operations team members must understand policies, rules, workflows, legal obligations (HIPAA, OSHA, PHI, etc.), and possess competent skills in varying software applications with outstanding attention to detail. The department is ultimately responsible for providing a family friendly environment which is welcoming to all people.

REQUIREMENTS

  • High school diploma/GED or equivalent
  • 3 years of customer service experience
  • Intermediate and advanced phone, verbal and computer skills
  • 1 year experience with Microsoft Office Suite
  • Lift 30-50 lbs of office supplies and or equipment
  • wear appropriate personal protective equipment (PPE) as required.

PREFERENCES

  • Epic EMR experience preferred
  • Clerical experience in a clinical setting preferred
  • Work well under pressure with minimal supervision
  • Comfortable with change as needed by the department and organization

JOB DUTIES

  • Greeting and Welcoming Customers with exceptional customer service in person and by phone
  • Registration information verification in person and by phone
  • Checks in patient properly and thoroughly without errors
  • Listens to patient thoroughly while making them feel welcomed and without disrupting them while speaking
  • Fills in all required fields within EMR to ensure quality care
  • Clear communication with staff across all departments to ensure proper daily flow
  • Scanning and labeling documents into the proper locations
  • Handing out correct forms and release of information to patients and parents for proper flow for providers and clinical staff
  • Answering and transferring calls correctly
  • Creating encounters to clinical departments, providers and other departments efficiently
  • Scheduling future and same day appointments correctly (repeating date, time & location correctly)
  • Insurance verification and knowledge of insurances
  • Maintaining Patient Portal/ My Health appointments and assisting to help create accounts for families
  • Delivering labs and faxes the appropriate areas
  • Restocking forms as needed
  • Collection of money and copays by phone and collect in person, posting payments correctly and balancing tills
  • Quality assurance of fee slips for processing
  • Audits account for accuracy.
  • Proper follow through with follow up appointments/check out
  • Relays appropriate appointment detail and financial information to patients prior to appointments
  • Exercises problem-solving and conflict resolution within provider schedules
  • Knowledge of HIPAA & rules for medical records regulations
  • May be asked to participate in the training program for all new hires
  • May be required to travel between clinics and business office in Central Oregon

HOURS

Monday- Friday

11:30am- 8:00pm

PAY

$17 - $22 Depending on experience

EMPLOYER COMMENTS

  • Medical, Dental, and Vision insurance 100% employer covered
  • 3% of income allocated to 401K with employer match of 2% after 1 year of employment
  • Meical Dental
  • Life
  • Vision
  • Sick pay
  • Travel expenses
  • Paid vacation
  • Profit sharing

This employer's employees are a close-knit group that collaborates to ensure all children are well served. They focus on maintaining a culture of high performance in a personable work environment.

CONTACT DETAILS

This is a confidential staff assisted recruitment, the employer has asked Worksource Oregon to perform first round interviews, to be considered for this position, please email your resume ( cover letter) to Kelsi.A.Limbach@employ.oregon.gov. A Current iMatchSkills® account is required prior to referral to the employer.


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