Hands On ServiceNow Manager

4 weeks ago

Chicago, United States Request Technology, LLC Full time

***Hybrid, 3 days onsite, 2 days remote***

***We are unable to sponsor as this is a permanent full-time role***

A prestigious company is looking for a ServiceNow Hands on Manager. This manager will lead a team of ServiceNow Developer and administrators to work on integration and configuration out of the box ServiceNow solutions. They will work with ServiceNow Cloud, GRC, SecOps, IRM, ITOM, ITSM modules.

Responsibilities

  • Manages the delivery of complex projects which may involve multiple systems
  • Provides leadership to solution development teams, and proactively engages with teams to promote process and organizational improvements that enhance overall effectiveness
  • Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various company standards around coding, testing, and documenting the systems you develop
  • Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team
  • Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners
  • Leads data management and reporting efforts to promote a stable architecture and usable platform
  • Manage a development team

Qualifications & Experience

  • BS degree in Computer Science, similar technical field
  • 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options
  • 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions
  • Knowledge of system architecture and data analytics
  • Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (e.g., Jira, Confluence, Workday, Oracle Cloud, etc.)
  • Working knowledge of JavaScript
  • Knowledge of various IT processes and best practices
  • Knowledge of Agile Development framework and effective SCRUM techniques
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ITIL Certification

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