Senior Product Marketing Manager, Customer Workflows
3 days ago
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Job DescriptionRole:
We are seeking an action-oriented, product marketer who is excited to help accelerate the business of one of the largest and fastest growth areas at ServiceNow. We need someone that will excel as an individual contributor and be a great collaborator with our talented product marketing team and business partners. The Sr. Product Marketing Manager for Customer Workflows will be responsible for driving key elements of our Customer Workflows marketing strategy, including developing persona-based solution messaging and AI messaging, creating sales and marketing, driving event strategy and execution and more. This position reports to the Sr. Director of Product & Solutions Marketing for Customer Workflows.
The ideal candidate will have positioning, messaging and storytelling in their DNA and demonstrates attention to detail and quality. They are a self-starter and thrive in a fast-paced environment.
What you get to do in this role:
- Work closely with product and sales to develop positioning and messaging that articulates the unique benefits of ServiceNow’s Customer Service Management and how our AI, GenAI and AI Agents drive value for Customer Service.
- Create messaging and content for various marketing touchpoints across the buyer journey, such as case studies, videos, ebooks, infographics and blog posts.
- Provide updates of website content, ensuring that the latest messaging is represented.
- Help manage ServiceNow’s customer service presence at key conferences and 3rd party events including speaker selection, messaging support, content review and related event staff management.
- Develop and deliver sales assets and enablement that helps the sales team mature and close pipeline.
- Partner with our technical product marketers and product managers to define compelling demo narratives.
- Coordinate and execute product launches including messaging and positioning, internal communications, and field/event marketing.
To be successful in this role you have:
- 12+ years in B2B Enterprise Marketing or equivalent.
- 5+ years in Product Marketing.
- Familiarity with customer service, sales and order management, CRM, and related enterprise solutions.
- Strong persona-based messaging and storytelling experience.
- Exceptional people and management skills to interact with staff, colleagues, cross-functional teams, and third parties.
- Very strong written and oral communication skills.
- Experience presenting to enterprise executives in digital and in-person events.
- Bachelor’s degree or equivalent experience.
- Must be comfortable with social media and community participation.
- Up to 10% travel to support sales efforts and industry events.
FD21
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
#J-18808-Ljbffr-
Chicago, IL, United States Servicenow Full timeCompany Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Chicago, IL, United States Servicenow Full timeCompany Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Product Marketing Manager
2 weeks ago
Chicago, United States Servicenow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Product Marketing Manager
2 weeks ago
Chicago, United States Servicenow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Product Marketing Manager
1 week ago
Chicago, United States Res-Q Full timeResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers. Repair and maintenance...
-
Senior Product Marketing Manager
3 weeks ago
Chicago, United States ResQ Full timeResQ was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers.Repair and maintenance...
-
Senior Product Marketing Manager
1 week ago
Chicago, United States PartsTrader Full timeSenior Product Marketing Manager Revolutionize the Collision Repair Industry with Us PartsTrader is on an accelerated journey to deliver significant product value to customers by seamlessly connecting the different areas of the collision ecosystem through digital innovation. We’re looking for a dynamic marketing expert to take charge of the end-to-end...
-
Senior Product Marketing Manager
4 weeks ago
Chicago, United States Expedia Group Full timeExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our...
-
Senior Product Marketing Manager
4 weeks ago
Chicago, United States Expedia, Inc. Full timeExpedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.Why Join Us?To shape the future of travel, people must come first. Guided by our...
-
Senior Product Marketing Manager
4 weeks ago
Chicago, United States PartsTrader Full timeSenior Product Marketing Manager Revolutionize the Collision Repair Industry with Us PartsTrader is on an accelerated journey to deliver significant product value to customers by seamlessly connecting the different areas of the collision ecosystem through digital innovation. We’re looking for a dynamic marketing expert to take charge of the end-to-end...
-
Senior Manager, Sports Marketing Analytics
4 days ago
Chicago, Illinois, United States rEvolution Marketing Full timeJob OverviewrEvolution Marketing is a leading global sports marketing agency seeking an experienced Senior Manager, Sports Marketing Analytics to join our team. As a key member of our analytics department, you will drive the analysis and development of sports marketing intelligence and strategy for brands and rightsholders.Key ResponsibilitiesLead and coach...
-
Chicago, United States Servicenow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Senior Manager, Product Marketing
4 weeks ago
Chicago, United States Attain Full timeAbout Attain Built for consumers and companies, alike. In a world driven by data, we believe consumers and businesses can coexist. Our founders had a vision to empower consumers to leverage their greatest asset—their data—in exchange for modern financial services. Built with this vision in mind, our platform allows consumers to access savings tools,...
-
Chicago, United States Tempus AI Inc. Full timePassionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...
-
Chicago, United States Tempus AI Inc. Full timePassionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...
-
Product Manager- Payment Operations
4 weeks ago
Chicago, United States SpotOn: Product Full timeJob DescriptionJob DescriptionAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create...
-
Senior Product and Clinical Marketing Manager
4 weeks ago
Chicago, United States Tempus AI Inc. Full timePassionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...
-
Product Marketing Manager
1 week ago
Chicago, United States Origami Risk Full timeOverview: The Product Marketing Manager is responsible for translating the needs of customers and sellers across marketing, sales enablement, product and field initiatives. This person is the go-to-market expert that ensures that customer insights and product marketing strategy supports pipeline, conversion rates through the sales cycle and won deals....
-
Senior Product Marketing Manager
6 days ago
Chicago, United States Onefootball Full timeProduct Marketing Role - Marketplace As a Product Marketing Manager at OneFootball, you will play a pivotal role in bridging our product development efforts with the dynamic market landscape. You'll be the voice of the market inside the company, ensuring our products resonate with and meet the needs of our diverse fan base. Your work will directly influence...
-
Senior Product Marketing Manager
1 week ago
Chicago, United States Onefootball Full timeProduct Marketing Role - Marketplace As a Product Marketing Manager at OneFootball, you will play a pivotal role in bridging our product development efforts with the dynamic market landscape. You'll be the voice of the market inside the company, ensuring our products resonate with and meet the needs of our diverse fan base. Your work will directly influence...
