HVAC Technical Support Specialist

4 weeks ago

Cleveland, United States Arzel Zoning Technology, Inc. Full time

Job Summary

Arzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls, and possess a basic understanding of HVAC system design. As a Technical Support Specialist, they will be responsible for addressing incoming calls from technicians, diagnosing issues professionally and efficiently, assisting customers in the design and implementation of HVAC zoning products, and conducting training sessions for contractors and distributors to showcase the benefits of Zoning and the complete line of Arzel products.


Responsibilities

  • Professionally addressing and resolving technical inquiries from technicians.
  • Collaborate with the team to provide input on new product development.
  • Actively participate in product innovation discussions, offer ideas and suggestions for new product offerings.
  • Assist in marketing efforts related to technical aspects of Arzel products.
  • Help the technical department identify and track any potential product issues or trends: Monitor and report on product performance and customer feedback.
  • Demonstrate a solid troubleshooting methodology when guiding a technician through a technical support call.
  • Share responsibility for the standardization of technical materials presented to customers.
  • Demonstrate an ability and willingness to assist others in the technical support department as well as other Arzel staff requiring technical guidance as needed.
  • Create and update training presentations.
  • Conduct training sessions (onsite and offsite) to educate customers on Arzel products and services.
  • Represent Arzel at industry events to promote products and engage with potential customers.
  • Ability to travel to attend Trade Shows, Expos, and conduct offsite training.


Qualifications

  • Proficiency in identifying and resolving HVAC system issues.
  • Capable of interpreting and utilizing schematics effectively.
  • Knowledgeable about HVAC control systems and wiring configurations.
  • Basic understanding of HVAC System and duct design principles.
  • General knowledge of Zoning Systems: Understanding of zoning systems in HVAC.
  • Exceptional verbal and written communication skills along with a positive demeanor.
  • Adept at promoting Arzel products and effectively communicating their value.
  • Ability to integrate OEM equipment, thermostats, and specialty controls with Arzel products.
  • Ability to develop and modify wiring diagrams per contractors' requests for custom control strategies.


Education

  • 4-year college degree or equivalent experience working with HVAC systems, etc.
  • 3-years’ experience in the HVAC industry.
  • Excellent written and verbal communication skills.
  • Experience with MS office Word, Excel Spreadsheets, and using CRM.
  • Presentation and Training skills are required.


Physical Requirements

  • Sedentary work that primarily involves sitting and standing to complete assignments for prolong periods of time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, speak with co-workers, etc.
  • May be required to stand for long periods of time when attending events, trade shows, etc.
  • Constantly operates a computer and other office equipment such as a copy machine, printer, etc.
  • The person in this position frequently communicates with co-workers and customers, vendors, and partners, etc.
  • Must be able to communicate accurate information to these individuals.
  • Must be able to lift at least 25 lbs.

  • HVAC Technical Support Specialist

    4 weeks ago

    Cleveland, United States Arzel Zoning Technology Inc Full time

    Job Summary Arzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of...

  • HVAC Technical Support Specialist

    4 weeks ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Job SummaryArzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of...

  • HVAC Technical Support Specialist

    1 month ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Job SummaryArzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of...

  • HVAC Customer Support

    2 weeks ago

    Cleveland, Ohio, United States Arzel Zoning Technology Inc Full time

    Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls,...

  • Technical Support Specialist

    2 weeks ago

    Cleveland, United States OverDrive Full time

    DescriptionAlternative Work Schedule - Sunday to Thursday This position will require you to be in Cleveland, OHWe are in a hybrid schedule, 2 days on campus and 3 days WFH The Technical Support Specialist's responsibilities include providing support to end users and business partners for end user products and services. This role answers and resolves requests...

  • HVAC Customer Support

    4 weeks ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls,...

  • HVAC Customer Support

    1 month ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls,...

  • HVAC Customer Support

    1 month ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls,...

  • HVAC Customer Support

    4 weeks ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls,...

  • HVAC Branch Manager

    2 months ago

    Cleveland, United States CoolSys - Refrigeration and HVAC Systems Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • Technical Field Support Specialist

    1 week ago

    Cleveland, United States Cellular Technology Limited Full time

    Post-Sales Support Team Position Description: We are a well-established market leader in the immune monitoring field and we are seeking a talented individual to become an integral part of our growing Post-Sales Support Team. If you possess a strong technical aptitude, are mechanically and electronically inclined, and excel in a team environment,...

  • HVAC / Air Duct Cleaning Specialists

    4 weeks ago

    Cleveland, United States COIT Cleaning and Restoration Services Full time

    Job DescriptionJob DescriptionCOIT Cleaning & Restoration Services is looking for a compassionate, detail-oriented individual to join our work family as a HVAC / Air Duct Cleaning Specialists. HVAC / Air Duct cleaning specialists work in residents' homes and businesses cleaning various HVAC systems by removing dirt, slime, mold, debris and other...

  • HVAC / Air Duct Cleaning Specialists

    1 month ago

    Cleveland, United States COIT Cleaning and Restoration Services Full time

    Job DescriptionJob DescriptionCOIT Cleaning & Restoration Services is looking for a compassionate, detail-oriented individual to join our work family as a HVAC / Air Duct Cleaning Specialists. HVAC / Air Duct cleaning specialists work in residents' homes and businesses cleaning various HVAC systems by removing dirt, slime, mold, debris and other...

  • Technical Specialist

    3 weeks ago

    Cleveland, United States CSA Group Testing & Certification Inc. Full time

    Employment Status:Regular Time Type:Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes &...

  • Technical Specialist

    2 months ago

    Cleveland, United States CSA Group Full time

    Statut d'emploi: Permanent Type d'heures: À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première...

  • Technical Specialist

    4 weeks ago

    Cleveland, United States CSA Group Full time

    Statut d'emploi: Permanent Type d'heures: À temps plein Nous avons besoin de vous pour former une équipe de calibre mondial Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première...

  • Technical Support Specialist

    2 weeks ago

    Cleveland, United States AppliancePartsPros.com Full time

    AppliancePartsPros.com(APP), founded in 1999, is a secure and established national online retailer serving do-it-yourselfers. Our core values include Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion. Our people interact less like co-workers and more like family, friends, and teammates. We pride ourselves on...

  • HVAC Mechanic

    1 month ago

    Cleveland, United States MAINTHIA TECHNOLOGIES INC Full time

    Job DescriptionJob DescriptionPerform installation, maintenance and repair of environmental control systems. Follows plans/specifications to install, repair and maintain HVAC equipment and systems. HVAC equipment and systems, including air handling units, fan coil units, ground source heat pumps, unit heaters, package units, split systems, heat exchangers,...

  • Technical Controls Specialist

    2 weeks ago

    Cleveland, United States Insight Global Full time

    Insight Global is looking for a Maintenance Shift Supervisor located in Cleveland, OH for our client in the aerospace manufacturing industry. The Technical Specialist - Electrical / Controls is the first level of electrical support in the manufacturing plant providing leadership, coaching and clear direction to assist people with addressing electrical...

  • IT Support Specialist

    2 weeks ago

    Cleveland, Ohio, United States Airgas USA, LLC Full time

    R IT Support Specialist - Project Team (Open)Location: Independence, OH - Rockside Woods Blvd - Management - North BSCAnn Arbor, MI - Retail shop, Appleton, WI (Regional Office) - Management, Fort Wayne, IN - Retail shop, Marinette, WI - Filling industrial, Rockford, IL - Linden Rd - Filling industrial, West Chicago, IL - Management - Regional Office How...