HVAC Customer Support

4 weeks ago

Cleveland, United States Arzel Zoning Technology, Inc. Full time

Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls, and possess a basic understanding of HVAC system design.


As an HVAC Customer Support, they will be responsible for addressing incoming calls from technicians, diagnosing issues professionally and efficiently, assisting customers in the design and implementation of HVAC zoning products.

Great opportunity for an HVAC technician that is looking to make a career change but still stay in the HVAC field.


  • No last-minute schedules or schedules changes. Workday schedule of 8 am to 5 pm.
  • No 24 hour on call, no leaving to run calls nights and weekends.
  • No more getting sent home when business is slow or working late.
  • No working outside in inclement weather, freezing in the cold, working in the rain, etc.


Responsibilities

  • Professionally addressing and resolving technical inquiries from technicians.
  • Assist the team to provide input on new product development.
  • Actively participate in product innovation discussions, offer ideas and suggestions for new product offerings.
  • Assist in marketing efforts related to technical aspects of Arzel products.
  • Help the technical department identify and track any potential product issues or trends: Monitor and report on product performance and customer feedback.
  • Demonstrate a solid troubleshooting methodology when guiding a technician through a technical support call.
  • Demonstrate an ability and willingness to assist others in the technical support department as well as other Arzel staff requiring technical guidance as needed.
  • Represent Arzel at industry events to promote products and engage with potential customers.
  • Ability to travel to attend Trade Shows, Expos, and conduct offsite training.


Qualifications

  • Proficiency in identifying and resolving HVAC system issues.
  • Capable of interpreting and utilizing schematics effectively.
  • Knowledgeable about HVAC control systems and wiring configurations.
  • Thorough understanding of HVAC System and duct design principles.
  • Understanding of zoning systems in HVAC.
  • Exceptional verbal and written communication skills along with a positive demeanor.
  • Adept at promoting Arzel products and effectively communicating their value.
  • Ability to integrate OEM equipment, thermostats, and specialty controls with Arzel products.
  • Ability to develop and modify wiring diagrams per contractors' requests for custom control strategies.


Requirements

  • 3+ years’ experience as a HVAC technician.
  • High School Diploma or GED.
  • Excellent written and verbal communication skills.
  • Experience with MS office Word, Excel Spreadsheets, and using CRM.


Physical Requirements

  • Sedentary work that primarily involves sitting and standing to complete assignments for prolong periods of time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, speak with co-workers, etc.
  • May be required to stand for long periods of time when attending events, trade shows, etc.
  • Constantly operates a computer and other office equipment such as a copy machine, printer, etc.
  • The person in this position frequently communicates with co-workers and customers, vendors, and partners, etc. Must be able to communicate accurate information to these individuals.
  • Must be able to lift at least 25 lbs.


Job Type: Full-time


Pay: From $60,000.00 per year


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


Experience level: 3 or more years


Shift: Day shift


Weekly day range: Monday to Friday


Work setting: In-person, Office


Application Question(s):

Why are you looking for a new job?

What is your desired annual salary?


Education: High school or equivalent (Preferred)


Experience: HVAC technician: 3 years (Required)


Willingness to travel: 25% (Required)


Work Location: In person

  • HVAC Customer Support

    2 weeks ago

    Cleveland, Ohio, United States Arzel Zoning Technology Inc Full time

    Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls,...

  • HVAC Customer Support

    1 month ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls,...

  • HVAC Customer Support

    4 weeks ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls,...

  • HVAC Technical Support Specialist

    4 weeks ago

    Cleveland, United States Arzel Zoning Technology Inc Full time

    Job Summary Arzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of...

  • HVAC Technical Support Specialist

    1 month ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Job SummaryArzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of...

  • HVAC Technical Support Specialist

    4 weeks ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Job SummaryArzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of...

  • HVAC Technical Support Specialist

    1 month ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Job SummaryArzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of...

  • HVAC Technical Support Specialist

    4 weeks ago

    Cleveland, United States Arzel Zoning Technology, Inc. Full time

    Job SummaryArzel Zoning is seeking a highly skilled HVAC Technical Support Specialist with a strong sales proficiency to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in promoting and selling Arzel products. Candidates should have excellent communication skills, a fundamental grasp of...

  • HVAC Technician

    4 weeks ago

    Cleveland, United States Yosemite Consruction and Management Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCompetitive CompensationCareer Advancement OpportunitiesWe are looking for a skilled and experienced HVAC Technician to join our team! In this role, you will install, service, or repair heating and air conditioning systems in residences or commercial establishments.You have past experience in an...

  • HVAC Technician

    1 month ago

    Cleveland, United States 360 Heating & Cooling, LLC Full time

    Job DescriptionJob DescriptionWe are looking for an HVAC Technician to join our team! You will install, service, and repair heating and air conditioning systems.Responsibilities:Install new heating, ventilation, and air conditioning systemsInspect and perform equipment repairs and replacementsPerform routine preventative maintenanceRespond to emergency...

  • HVAC Technician

    3 weeks ago

    Cleveland, United States JLL Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and...

  • HVAC Branch Manager

    2 months ago

    Cleveland, United States CoolSys Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • HVAC Mechanic

    4 weeks ago

    Cleveland, United States Malace HR Full time

    Job DescriptionJob DescriptionMalace|HR is seeking an experienced HVAC Mobile Maintenance Mechanic in the Cleveland area. The role will be working 1st shift hours and pays $30-34 per hour. The HVAC Maintenance Mechanic supports operation, inspection, and maintenance processes to mechanical, electrical and plumbing equipment and systems in assigned...

  • HVAC Mechanic

    3 weeks ago

    Cleveland, United States Malace HR Full time

    Job DescriptionJob DescriptionMalace|HR is seeking an experienced HVAC Mobile Maintenance Mechanic in the Cleveland area. The role will be working 1st shift hours and pays $30-34 per hour. The HVAC Maintenance Mechanic supports operation, inspection, and maintenance processes to mechanical, electrical and plumbing equipment and systems in assigned...

  • HVAC Service Technician

    3 weeks ago

    Cleveland, United States Helios Service Partners Full time

    HVAC/R Service Technicians provide diagnostics, service, repair, maintenance & installation for various brands of light commercial HVAC/R equipment. Our technicians make quality repairs in a timely manner, maintain their equipment to the highest standards, and build trusting relationships with our clients. WHAT SETS HELIOS APART: * Competitive hourly...

  • HVAC / Air Duct Cleaning Specialists

    4 weeks ago

    Cleveland, United States COIT Cleaning and Restoration Services Full time

    Job DescriptionJob DescriptionCOIT Cleaning & Restoration Services is looking for a compassionate, detail-oriented individual to join our work family as a HVAC / Air Duct Cleaning Specialists. HVAC / Air Duct cleaning specialists work in residents' homes and businesses cleaning various HVAC systems by removing dirt, slime, mold, debris and other...

  • HVAC Service Technician

    2 months ago

    Cleveland, United States K & K Heating and Cooling LLC Full time

    Job DescriptionJob DescriptionAre you a self motivated HVAC service technician? Do you have exceptional customer service skills? We are seeking an experienced service technician. We offer competitive pay based on experience. Commissions and bonuses are available. We offer full benefits and an IRA with a company match. We offer paid holidays, vacation, and a...

  • HVAC Service Technician

    2 months ago

    Cleveland, United States K & K Heating and Cooling LLC Full time

    Are you a self motivated HVAC service technician? Do you have exceptional customer service skills? We are seeking an experienced service technician. We offer competitive pay based on experience. Commissions and bonuses are available. We offer full benefits and an IRA with a company match. We offer paid holidays, vacation, and a flexible work schedule. ...

  • HVAC Service Technician

    4 weeks ago

    Cleveland, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...

  • HVAC Service Technician

    2 weeks ago

    Cleveland, United States Lane Valente Industries Full time

    Job DescriptionJob DescriptionLane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.We are always looking for talented people...