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HVAC Customer Support

4 months ago

Cleveland, United States Arzel Zoning Technology, Inc. Full time

Arzel Zoning is seeking an HVAC Customer Support to join our dynamic team. In this role, they will not only excel in technical troubleshooting but also play a pivotal role in assisting to promote and sell Arzel products. Candidates should have excellent communication skills, a fundamental grasp of schematics and wiring diagrams, be comfortable with controls, and possess a basic understanding of HVAC system design.


As an HVAC Customer Support, they will be responsible for addressing incoming calls from technicians, diagnosing issues professionally and efficiently, assisting customers in the design and implementation of HVAC zoning products.

Great opportunity for an HVAC technician that is looking to make a career change but still stay in the HVAC field.


  • No last-minute schedules or schedules changes. Workday schedule of 8 am to 5 pm.
  • No 24 hour on call, no leaving to run calls nights and weekends.
  • No more getting sent home when business is slow or working late.
  • No working outside in inclement weather, freezing in the cold, working in the rain, etc.


Responsibilities

  • Professionally addressing and resolving technical inquiries from technicians.
  • Assist the team to provide input on new product development.
  • Actively participate in product innovation discussions, offer ideas and suggestions for new product offerings.
  • Assist in marketing efforts related to technical aspects of Arzel products.
  • Help the technical department identify and track any potential product issues or trends: Monitor and report on product performance and customer feedback.
  • Demonstrate a solid troubleshooting methodology when guiding a technician through a technical support call.
  • Demonstrate an ability and willingness to assist others in the technical support department as well as other Arzel staff requiring technical guidance as needed.
  • Represent Arzel at industry events to promote products and engage with potential customers.
  • Ability to travel to attend Trade Shows, Expos, and conduct offsite training.


Qualifications

  • Proficiency in identifying and resolving HVAC system issues.
  • Capable of interpreting and utilizing schematics effectively.
  • Knowledgeable about HVAC control systems and wiring configurations.
  • Thorough understanding of HVAC System and duct design principles.
  • Understanding of zoning systems in HVAC.
  • Exceptional verbal and written communication skills along with a positive demeanor.
  • Adept at promoting Arzel products and effectively communicating their value.
  • Ability to integrate OEM equipment, thermostats, and specialty controls with Arzel products.
  • Ability to develop and modify wiring diagrams per contractors' requests for custom control strategies.


Requirements

  • 3+ years’ experience as a HVAC technician.
  • High School Diploma or GED.
  • Excellent written and verbal communication skills.
  • Experience with MS office Word, Excel Spreadsheets, and using CRM.


Physical Requirements

  • Sedentary work that primarily involves sitting and standing to complete assignments for prolong periods of time.
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, speak with co-workers, etc.
  • May be required to stand for long periods of time when attending events, trade shows, etc.
  • Constantly operates a computer and other office equipment such as a copy machine, printer, etc.
  • The person in this position frequently communicates with co-workers and customers, vendors, and partners, etc. Must be able to communicate accurate information to these individuals.
  • Must be able to lift at least 25 lbs.


Job Type: Full-time


Pay: From $60,000.00 per year


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance


Experience level: 3 or more years


Shift: Day shift


Weekly day range: Monday to Friday


Work setting: In-person, Office


Application Question(s):

Why are you looking for a new job?

What is your desired annual salary?


Education: High school or equivalent (Preferred)


Experience: HVAC technician: 3 years (Required)


Willingness to travel: 25% (Required)


Work Location: In person