Information Technology Administrator

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Houston, United States Whitestone REIT Full time

The ideal candidate will be responsible for managing the IT network and Information Technology system for the enterprise. The qualified candidate will help support a high-performing team, manage and monitor existing technology and systems, and implement new technology and systems to support a growing business. The position is based in Houston and requires periodic travel to the regional offices located in Phoenix, Dallas, and Austin.


Personal Characteristics:

A qualified candidate must be a high-energy individual with a desire to work in a fast-paced, expanding, and well-established professional commercial real estate firm. Beyond functional skills and experiences, this individual must have a keen intellect, unquestioned ethics, a sense of urgency, and the ability to simultaneously execute both tactical and support strategic projects from an IT perspective.


Responsibilities:

  • Execute, develop, and implement IT policies and procedures to ensure the integrity and security of the Company’s IT infrastructure and data;
  • Manage vendor relationships and contracts;
  • Oversee the efforts of outsourced IT solutions providers;
  • Collaborate with all departments to ensure IT solutions are aligned with business objectives;
  • Analyzing system logs and identifying potential issues with technology systems;
  • Applying operating system updates, patches, and configuration changes;
  • Installing and configuring new hardware and software;
  • Adding, removing, or updating user account information, resetting passwords, etc.;
  • Answering technical queries and assisting users;
  • Set up workstations for new users and existing users by installing and configuring, computer hardware, software, systems, networks, printers, and scanners;
  • Monitoring and maintaining technology systems and networks to ensure uptime, performance, and security;
  • Timely Response and provide resolution of service issues for business units;
  • Repairing and replacing equipment as necessary;
  • Technology and system training for users;
  • Assist and execute IT tickets on daily issues and schedule periodic trips to properties and Regional Offices (Dallas and Arizona);
  • Monitor internal control systems by partnering up with outside vendors on security;
  • Monitor office, property, and network security systems (entry access and video cameras);
  • All other duties as assigned.


Skills and Education:

  • Bachelor’s degree in computer science, Information Systems, Engineering, or Certification as an IT Technician;
  • A technical, logical thought process, and ability to stick to strict deadlines;
  • Ability to execute, prioritize, delegate as needed, and a keen eye for detail;
  • Proficient in Microsoft Windows Server and Microsoft Windows 10. Microsoft Office 365, Salesforce Plus, and Apple OSX / iOS helpful;
  • Familiarity with MPLS, cable and fiber Internet, and other telecom connections, is a must;
  • Exposure to VoIP, including self-hosted and cloud products like NEC Phone System;
  • Experience with firewalls, routers, switches, VPN and Hyper-V;
  • Knowledge of Microsoft SharePoint and Visio helpful, but not necessary;
  • Experience with hosted Exchange email;
  • Excellent written and oral communication skills as well as interpersonal skills.

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