Information Technology Administrator

4 weeks ago


Houston, United States Future Pipe Industries Full time

Position Title: Local IT Administrator (Due to to Incountry requirement we will be able to consider applicants with work permit in USA)

Reports to: IT Operations Manager, Geo- Market Manager

Category: FTE

Location: FPI- USA

Unit/ Division/ Department/ Section: FPI- USA

Recent graduates are encouraged to apply.

JOB PURPOSE: Responsible for supporting local users as directed by the Service Desk. Supports the Operations Department in implementing local projects and dealing with local suppliers.

KEY ACCOUNTABILITIES

Service Request Management

  • Redirect or escalate local support requests to the Service Desk.
  • Provide local technical support for requests from the Service Desk for all local hardware, software, and associated peripherals.
  • Keep users informed of case progress and close resolved incidents.
  • Ensure that all IT Policies and Procedures are adhered to locally.

PC/IT Asset Deployment and Management

  • Deploy PCs and peripherals to users as directed by the Service Desk.

User Communication

  • Notify users of impending changes and agreed outages.

Training and Development

  • Maintain knowledge of all relevant aspects of IT and expand areas of required specialty knowledge.
  • Increase professional knowledge and awareness by reading and participating in technical events outside of immediate employment.

SPAN OF Communication:

  • Internal: Local IT Users, IT Operations Manager, Operations Team
  • External: Local Suppliers/ Partners

JOB RELEVANT INFORMATION (BOUNDARIES & DECISION-MAKING AUTHORITY): Works under close supervision.

QUALIFICATIONS, EXPERIENCE, & SKILLS

Required Qualifications:

  • Bachelor’s degree in a related field
  • ITIL v3 Foundation
  • Preferred Qualifications:
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Service Desk certification
  • ITIL Intermediate

Preferred Experience: 0 - 2 years of Desktop Support in a Microsoft Windows environment

Job-Specific Skills:

  • Highly organised, self-motivated, and directed
  • Keen attention to detail
  • Excellent spoken communication skills
  • Strong problem-solving skills
  • Fluency in spoken English
  • The ability to communicate technical information to a non-technical audience

COMPETENCIES

Core Competencies:

  • Systematic, disciplined, and analytical
  • Calm, rational and organized

Technical Competencies:

  • Windows Desktop – manage
  • Analytical expertise


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