Oracle NMS/OMA Support Analyst

3 weeks ago

Seattle, United States DKMRBH Inc Full time

DKMRBH Inc. is currently seeking an Oracle NMS/OMA Support Analyst for one of our premium clients. If you are interested to know more, please share an updated copy of the resume and best time to connect.

Contract

W2 – 1099-C2C

Location

Remote (Must work in PST)

Roles and Responsibilities

Oracle NMS 2.5 (Outage Management System) and Operations Mobile Application (OMA) Support and Maintenance

  1. OMS and OMA System Monitoring and Maintenance:
  • Monitor the Oracle NMS 2.5 platform to ensure optimal performance, availability, and reliability.
  • Perform routine system checks, including database health, server resources, and network connectivity.
  • Apply application patches, updates, and security fixes as needed.
  • Monitor system logs to identify and resolve potential issues when needed.
  • Coordinate with IT team(s) address hardware and software issues when necessary.
  • Maintain documentation activities and system changes for future reference.
  • Maintain and test disaster recovery plans to ensure system resilience.
  • Schedule and perform system upgrades to keep the platform up to date with the latest features and improvements.
  • Maintain system documentation including, configuration settings, and operational procedures as needed.
  • Collaborate with vendors to troubleshoot and resolve complex technical issues when necessary.
  • Facilitate user feedback sessions to gather insights and improve system usability and functionality.
  1. Incident Resolution:
  • Investigate and resolve application-related incidents reported by grid operators, field crews, or other stakeholders.
  • Collaborate with technical teams to troubleshoot issues promptly.
  • Document incident details, resolutions, and lessons learned.
  • Provide timely updates to stakeholders on the status of incident resolution.
  • Escalate complex incidents to higher-level support or specialized teams when necessary.
  • Conduct root cause analysis to determine underlying issues and prevent future occurrences.
  • Coordinate with vendors or third-party service providers for incident resolution.
  • Train and mentor junior staff on incident resolution processes and best practices.
  • Utilize incident management tools to track and manage incidents efficiently.
  • Participate in post-incident reviews to evaluate the effectiveness of the resolution process and identify areas for improvement.
  1. User Support:
  • Provide timely and effective support to Oracle NMS users, including SOC dispatchers, contact center agents and field operators.
  • Assist with user training, system navigation, and best practices.
  • Address user queries related to trouble management, switching procedures, and system functionality.
  • Software Updates: Inform users about new features and updates and assist with the transition to new versions.
  1. Configuration and Customization:
  • Work closely with project manager and system administrators to configure Oracle NMS and OMA based on operational requirements.
  • Customize user interfaces, reports, and dashboards.
  • Ensure alignment with industry standards and best practices.
  1. Integration and Data Exchange:
  • Collaborate with middleware and external vendor teams to maintain existing integrations between NMS and peripheral systems (CCB, GIS, IVR, EMS/SCADA, AGA etc.)
  • Troubleshoot data exchange issues and ensure data consistency.
  • Support the integration of EMS/SCADA via LEC interface
  1. Performance Optimization:
  • Analyze system performance metrics and identify areas for improvement.
  • Optimize database queries, system workflows, and data retrieval processes.
  • Implement performance enhancements based on industry trends and best practices.
  1. Documentation and Training:
  • Maintain comprehensive documentation, including system configurations, troubleshooting guides, and standard operating procedures.
  • Participate in mandatory system trainings, requirement gathering workshops and future enhancements of Oracle NMS and OMA applications.

Minimum Qualifications

Years of experience:

  • Minimum of 5 years of experience

Database and System Administration

  • Proficiency in Oracle SQL and PLSQL.
  • Operating Systems: Experience with Unix/Linux and Windows environments.
  • Disaster Recovery and Business Continuity: Understanding of disaster recovery switchover and failover processes
  • High Availability concepts and architecture. Examples include High Availability (Active/Passive and Active/Active).

Programming and Development

  • Experience with programming languages that include, but not limited to:
  • KSH
  • Python
  • Java
  • JavaScript
  • PowerShell
  • Desired familiarity with DevOps tools, GIT code repositories, software development lifecycle, etc.
  • Data serialization format standards such as XML, JSON, SOAP, and YAML.

Integration/Interface experience

  • GIS (Geographic Information Systems): Experience with ESRI GIS and Oracle data extraction processes. Understanding of topologies in electric distribution networks (example: radial vs. mesh, balanced vs. unbalanced). Familiarity with the ESRI Utility Network Model.
  • Oracle Live Energy Connect: Familiarity with Oracle’s Live Energy Connect OT Service Bus technology in support of real-time data acquisition and control feeding the NMS system. Familiarity with the Inter-Control Center Protocol (ICCP), MultiSpeak, Common Information Model (CIM), DNP 3.0, and Modbus.
  • Middleware Technologies: Experience deploying packages (WAR) to Oracle WebLogic Server.
  • Oracle Service Bus (OSB): Proficient with OSB technologies. Understanding of integration patterns, experience with JMS and queuing technologies such as Oracle Advanced Queuing, and ActiveMQ.
  • API Management: Knowledge of API management tools and practices.
  • Experience with AWS integration (in support of Seattle City Light Outage Map).

Networking and Security

  • Networking: Understanding of network protocols and configurations. Familiarity with firewall and micro-segmentation rules.
  • Security: Has worked with the implementation of security best practices for Oracle NMS that include deployment and management of required security certificates

NMS Specific:

  • Experience with NMS application modules that include:
  • Web Workspace
  • Web Call Entry
  • Configuration Assistant for user administration and configuration.
  • Service Alert, etc.
  • Mobile Application Support (OMA)
  • Preparation, configuration, build and deployment of the Progressive Web Application
  • User administration

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