Network Operations Manager

3 months ago

Charlotte, United States Optomi Full time

Optomi, in partnership with our large retail client, is seeking an experienced and strong technology thought leader, to join their organization as a Network Operations Manager.


This role is hybrid in Charlotte, NC. Must come from large enterprise environment.



Duties & Responsibilities:

  • Oversee the network operations, managing daily activities, troubleshooting issues, and ensuring the network meets organizational performance standards
  • Monitor and enforce SLA compliance, manage vendor relationships, and negotiate contracts to ensure service quality and cost-effectiveness in a multi-vendor environment
  • Act as a liaison between the Network Services and business units, ensuring that network strategies and activities are closely aligned with business goals
  • Implement advanced network monitoring tools and automation processes to proactively address issues, improve network performance, and reduce downtime
  • Lead, mentor, and develop a team of network professionals, promoting continuous learning and adherence to best practices in network management
  • Evaluate and integrate new technologies and updates into the network infrastructure to support evolving business needs and security requirements
  • Responsible for the development and execution of the end-to-end network automation framework
  • Responsible for the development and execution of the end-to-end network tools strategy
  • Identify new capabilities that can bring network operational efficiencies
  • Create documentation including administration procedures/instructions for enabling automation into the environment
  • Work closely with our internal customers to help alleviate their problems and ensure our network continues to meet their demands.
  • Work on new designs/solutions related to automation, bringing them from concept to working operations
  • Document network monitoring toolset support processes and procedures
  • Lead network monitoring tool upgrades and changes in production environment
  • Drive operational excellence projects to make improvements in our network quality and reliability.
  • Troubleshoot complex problems and develop innovative solutions leveraging automation framework for day-to-day operations
  • Define and document best practices and support procedures
  • Mentor / cross-train team members to use and understand automation and tools processes
  • Additional job duties may be assigned as needed to meet the needs of the business and support our Values.


Qualifications:

  • Bachelor's degree with 10+ years of experience with 2-3 years of direct experience with implementation and management of network automation solutions
  • Scripting experience required
  • Previous experience with design and deployment of large-scale network automations solutions
  • Must have experience managing complex SLAs in a multi-vendor environment
  • Experience leading a team of network engineers
  • Experience working in an agile (SAFe) environment


Preferred Qualifications:

  • Cisco/Aruba certifications a plus
  • ITIL Service Management training or certification desired
  • Strong Knowledge in the areas of fault monitoring, capacity management, configuration management, and performance management
  • Ability to effectively articulate technical challenges and solutions
  • Record of strong project management and time management skills
  • Desire and ability to work in a fast paced, collaborative environment
  • Strong knowledge of Network architecture best practice and experience designing with and integrating cloud-based services into production products


Key Skills:

  • Project management, communication, coding language, network development, network architecture, cloud-based services, agile development
  • Proven ability to build and lead a team with both architecture and operational responsibilities, ensuring both project commitments and operational SLAs are being met, day-to-day priorities are managed, and expectations are clearly set with network services internal customers and external partners.
  • Demonstrated ability to develop infrastructure lifecycle management strategies to manage performance, capacity, availability, reliability and new service introduction of network infrastructure services.
  • Demonstrated leadership and technical mastery across all aspects of the infrastructure portfolio listed
  • Proven ability to partner with infrastructure, security, application, and business leaders to provide technology solutions that respond to rapid changes in the business and ensure exceptional end-user experience
  • Decision-making and Autonomy

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