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Quality Engineer

4 months ago

East Moline, United States Zobility Full time

Job Description:

  • We are looking for a Customer Satisfaction Engineer/ Quality Resident.
  • This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns.
  • Provides information relevant to New Products & New processes.


Responsibilities:

  • Voice of the customer.
  • Provide suggestions / solution plan to internal functions for customer problem solving.
  • Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Client products in their processes.
  • Work with the team to implement cost reduction initiatives where applicable.
  • Establish and maintain oral and written communications with the appropriate Customer and Client contacts / organizations
  • Track Customer complaints (WFCC –formal as well as Informal)
  • Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
  • Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
  • Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
  • Participate as part of the vehicle assembly plant "Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level.
  • Coordinate Client in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up.
  • Follow EHS policies where applicable
  • Coordinate sorts, reworks, and special investigation analysis as needed.
  • As a Client Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and Client.


Requirement:

  • Proficient Microsoft Office Skills.
  • Excellent Organization Skills.
  • Excellent Communication Skills.


Skills:

  • Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
  • Trouble shoot wiring harness problems.
  • Knowledge of wiring schematics.
  • Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
  • Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow.
  • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
  • Multifunctional comfortable to follow up several projects at the same time.
  • Supports and exemplifies Client values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
  • Organized and self-sufficient professional.
  • Open to travel.


Education:

  • BS Engineering Degree or equivalent STEM Major.