Level 2 Tech for Managed IT Services Provider

3 weeks ago


Pasadena, United States Alcala Consulting Inc Full time
Alcala Consulting, Inc. is a rapidly growing Managed IT Services provider located in California. We are looking for a Level 2 Tech to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering exceptional customer service.

Responsibilities

  • Take ownership for resolving client support issues from initial ticket logging through to management of the total resolution
  • Utilize tools and documentation provided as necessary in resolving technical issues
  • Respond to client support requests (tickets) and field inquiries in a timely and effective manner by answering known questions and remediating technical problems
  • Effectively use escalation procedures as necessary
  • Be an advocate for providing satisfaction to clients by maintaining a proactive approach to managing and maintaining reliable infrastructure Main duties:
  • Manage day-to-day administration of server operating systems, file structures, and directory services
  • Manage software distribution and updates
  • Monitor servers
  • Monitor logs for firewall and intrusion-detection systems
  • Perform configuration, installation and monitoring duties
  • Configure, troubleshoot, and remediate system and file backups
  • Maintain systems through installation of updates, service packs, and hot fixes
  • Perform high-level diagnostics and Tier 2 support
  • Create and/or update internal Knowledge Base documents as needed
  • Create and provide reports for management as needed

Requirements

At least four years overall work experience in Client/Server system administration

U.S. Citizenship

Excellent references.

Ability to lift 60 lbs.

Valid Class C California driver's license

A reliable car with insurance.

Be able to pass an in depth background screening. Be able to pass a driver's license background screening.

Must have high attention to detail and must be very organized

Experience working for a Managed Services Provider (MSP) is preferred

Experience in Client/Server network configuration

Critical Thinking and Problem solving skills

Working knowledge of networking concepts

Must have demonstrative experience with Active Directory, DNS, DHCP

Must have exemplary customer service skills and impeccable phone etiquette

Will be required to do shift work to support a 24 x 7 operation

Must be able to work effectively individually and in a team environment

Benefits

Paid Medical, Dental, Vision, and Life Insurance

Paid Holidays

Paid Time Off

401K Matching

  • Pasadena, United States Alcala Consulting, Inc. Full time

    Job DescriptionJob DescriptionAlcala Consulting, Inc. is a rapidly growing Managed IT Services provider located in California. We are looking for a Level 2 Tech to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients. This is a great opportunity for someone who enjoys working in a...


  • Pasadena, California, United States Alcala Consulting, Inc. Full time

    Alcala Consulting, Inc. is a rapidly growing Managed IT Services provider located in California. We are looking for a Level 2 Tech to join our team. In this role, you will be responsible for providing technical support and troubleshooting services to our clients. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a...

  • Service Technician

    2 weeks ago


    Pasadena, United States Rusnak Auto Group Full time

    Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Lo Service Technician, Service Tech, Technician, Entry Level, Social Services


  • Pasadena, United States LEDGER GREEN INC Full time

    Job DescriptionJob DescriptionJOB SUMMARY:We're a disruptive Fintech in a high-growth industry, 4 years old, profitable, and set up for continued growth. The two cofounders have started numerous companies before, raised capital, and worked at varying levels of corporate America. Our customers are retail stores that require high-touch point, white-glove...

  • Tech Facilitator

    5 hours ago


    Pasadena, United States Fuller Theological Seminary Full time

    Tech Facilitators are responsible for operating the videoconferencing system and providing technical support for courses which are held synchronously with both face-to-face and video-conferenced students (F 2 FOL modality). The ideal Facilitator is a Facilitator, Technical Support, Healthcare, Education

  • Service Technician

    2 weeks ago


    Pasadena, United States Rusnak Auto Group Full time

    Overview Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...


  • Pasadena, United States Air-Tech HVAC LLC Full time

    Job DescriptionJob DescriptionJoin our growing team!HVAC Comfort Advisor $200k+/yr at AirTech. A Life-Changing Opportunity!AirTech is looking for an HVAC Comfort Advisor who will be a great fit for our team and company culture. Someone who is positive and fun, wants to grow professionally and personally, needs opportunities to thrive, doesn't mind making...

  • Service Manager

    4 weeks ago


    Pasadena, United States Motion & Control Enterprises Full time

    *** The Service Manager evaluates the performance and activities of service technicians. They oversee the daily operations of the company's services and coordinate tasks at work sites. Responsibilities include devising new ways to render client services and improving existing processes. This typically involves developing training programs, implementing...


  • Pasadena, United States AltaMed Health Services Full time

    Work Boldly. Live Brilliantly. At AltaMed, we don't just serve our communities, we are part of them. We have raised the expectations of what a community clinic can deliver because we think quality care is for everyone. And, we are determined to provide it no matter the challenges because this is more than a job. It's the calling of our lives and it compels...

  • Maintenance Tech

    1 week ago


    Pasadena, United States Tarantino Properties Full time

    Apply Description Parkside Place Apartments is seeking a Maintenance Tech in Pasadena. * Respond and complete residential service requests in a timely manner * Paint and pick up grounds * Painting * Resolve maintenance issues in the area of A/C, electrical, sheetrock repairs, plumbing and appliance repair * Prepare vacant apartments for market ready...


  • Pasadena, United States Flowserve Corporation Full time

    Role Summary:The Sub-Regional Customer Service Manager is directly responsible for the leadership and management of all commercial aspects of the sites within the assigned sub-region. The primary objectives of the Sub-Regional Customer Service Manager are to drive market-leading response and customer service which will drive meeting financial obligations to...


  • Pasadena, United States Flowserve Corporation Full time

    Role Summary:The Sub-Regional Customer Service Manager is directly responsible for the leadership and management of all commercial aspects of the sites within the assigned sub-region. The primary objectives of the Sub-Regional Customer Service Manager are to drive market-leading response and customer service which will drive meeting financial obligations to...


  • Pasadena, United States Flowserve Corporation Full time

    Role Summary:The Sub-Regional Customer Service Manager is directly responsible for the leadership and management of all commercial aspects of the sites within the assigned sub-region. The primary objectives of the Sub-Regional Customer Service Manager are to drive market-leading response and customer service which will drive meeting financial obligations to...

  • Executive Chef 2

    3 weeks ago


    Pasadena, Texas, United States Sodexo Full time

    Unit Description: We believe in quality ingredients – and not just for our food. Our most valuable ingredient – the heart of our business – is you.   $2K Sign-on Bonus!   Sodexo is seeking a talented culinary leader to join the team as an Executive Chef 2 at HCA Houston Southeast, a 364-bed  located in Pasadena, Texas about 20 miles east of...


  • Pasadena, United States Air-Tech HVAC LLC Full time

    Job DescriptionJob DescriptionLooking for a life-changing opportunity? AirTech HVAC can help you achieve that goal!Technicians are the All Stars of the HVAC industry and AirTech HVAC wants to help you become the best technician you can be. Wouldn’t it be great to work for a company that understands the value the best technicians can bring? At AirTech, you...

  • Cath Lab Tech III

    3 weeks ago


    Pasadena, United States Common Spirit Full time

    Overview CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our...

  • Cath Lab Tech III

    3 weeks ago


    Pasadena, United States Catholic Health Initiatives Full time

    **Overview** CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before....

  • Lab Technician

    3 weeks ago


    Pasadena, United States Meador Staffing Services Full time

    The Company. Our client has provided full service toll chemical processing, blending, and manufacturing for more than twenty years. They are looking for Lab Technicians to join their team! The Ideal Candidate. As a lab tech, you will be required to p Lab Technician, Technician, Healthcare, Staffing, Chemical


  • Pasadena, United States Memorial Hermann Health System Full time

    At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed...

  • Travel CT Tech

    3 days ago


    Pasadena, United States Bluepipes Remote Work Freelance Full time

    MedUS Healthcare is seeking an experienced CT Tech for an exciting Travel Allied job in Pasadena, TX. Shift: 3x12 hr nights Start Date: 05/20/2024 Duration: 13 weeks Pay: $2125.5 / Week About MedUS Healthcare:MedUS Healthcare, formerly Axis Providers, is a Joint Commission certified staffing company that specializes in the recruitment, placement, and...