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Operations Manager

2 months ago

Indianapolis, United States Kustom US Full time

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.


At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.


Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story


What we are looking for:

We are actively looking for a General Manager to join our high performing team. This position is responsible for providing leadership and day-to-day management of divisional reconstruction & mitigation teams while working closely with the Finance team (FIN), Business Development Team (BD), Operational Excellence Team (OE), and the Human Resources Team (HR). The role includes strategic oversight of all functional areas for an assigned division, directly responsible for P&L management (supported by the FIN team), new business development (supported by the BD team), production quality and efficiency (supported by the OE team) and ensuring adherence to company culture and values (supported by the HR team). The Operations Manager will also play a crucial role in ensuring project efficiency, quality, and profitability while providing mentorship and support to their team.


What you will do:

  • Oversee all daily operations, including initial customer contact through to collections
  • Mentor and support project directors, project managers, mitigation managers and estimators
  • Hold teams accountable to executing their job functions true to Kustom’s processes and standards
  • Act as a point of escalation for job problem resolution, especially in cases where liens may be required or collections are overdue.
  • Collaborate with the Business Development, Finance, Operational Excellence and Human Resource teams as needed.
  • Responsible for the staffing of an assigned division including hiring, firing, and management of staffing levels.
  • Ultimately responsible for achieving growth and profitability goals by executing the Annual Operating Plan (AOP)


What you will bring:

  • 5 years of experience in construction and / or restoration.
  • Bachelor’s degree in business management, construction management, or applicable focus preferred.
  • Effective leadership skills and ability to facilitate company teamwork to achieve business goals.
  • Demonstrated ability to exercise good judgement and communicate effectively, orally and in writing.
  • Effective problem solving, analytical, and decision-making skills.
  • Willingness to travel approximately 10% of the time.
  • Eligible to operate a motor vehicle per company policy.


Physical Requirements The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift up to 25 pounds at a time.
  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • Fine hand manipulation (keyboarding).
  • Possess the ability to fulfill all office activities normally expected in an office setting, to include, but not limited to remaining seated for prolonged periods, performing computer entry, participating in filing activity, lifting and carrying office supplies.


Environmental Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exposure to general office conditions while conducting office duties.
  • Exposure to outdoor conditions, including inclement weather, when conducting site visits.
  • The noise level in the work environment is usually moderate.


What We Offer:

  • Competitive Salary
  • Medical, Dental, Vision and Flexible Spending Account.
  • 401(k) with Company Match (eligibility required)
  • Short-term & Long-term Disability
  • Critical Illness/Accident/Hospital Indemnity Plans
  • Employee Assistance Program
  • Paid Time Off
  • Upward Mobility and Development Opportunities


Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.


Kustom is an equal opportunity employer. We foster a diverse and inclusive culture free of discrimination and harassment based on race, color, gender identity, sexual orientation, marital status, age, religious belief, disability, national origin and/or other protected characteristics. We are committed to a supportive and respectful work environment where all personnel processes are merit-based.