Digital Experience Manager
1 day ago
Digital Experience Manager
What You’ll Do
The Digital Experience Manager will lead the lead the team driving forward innovation of the digital experience, including product findability, driving conversion, and shipping strategies. The team is responsible for uncovering opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flows. In this role, there is close collaboration with many cross-functional team including Digital Finance, Digital IT, and Web Store Operations.
Major Areas of Responsibility
- Responsible for continuous discovery across the digital landscape to uncover opportunities and solutions that complement the off-price digital model and drive business growth across pre and post purchase customer flows
- Keep a close pulse and understanding of digital innovation, consistently evaluating trending or emerging technologies and assess alignment with TJX model.
- Drive curiosity and innovation pipeline through team to consistently assess the landscape and bring ideation and solutions to the business
- Drive digital discovery and consistent assessment of the vendor landscape for potential opportunities to bring to the TJX digital business & identify opportunities to maximize conversion rate and optimize customer experience through pre and post purchase flows
- Manages relationships with all existing vendors to identify future opportunities and ensure TJX is getting what they need to out of the relationship
- Continuously understand the competitive landscape and future features and functionality to inform site roadmap and strategy for future needs, constantly focusing on customer experience and conversion at the forefront
- Identify site features and functions to maximize conversion rate optimize and average order value (includes checkout, shopping functions and overall site structure)
- Communicates and partners across several areas of the business in areas included but not limited to: IT, Marketing, Merchandising, Fulfillment, Photo Studio
- Manages Intake and Business Case Creation to support and advocate for business driving initiatives
- Develop team within the department and organization. Motivate and engage team to achieve efficiency and productivity.
- Conduct performance appraisals, interviews and discipline/documentation as needed.
- Consistently collaborates and communicates with stakeholders across several areas of the business.
- Collaborate across the business to solve problems with minimal disruption to the business or the customer.
Minimum Requirements
- Bachelor’s or master’s degree in business or related experience
- 4-7 years’ experience in eCommerce
- Experience with driving digital innovation strategy
- Strong organizational, planning and project management skills
- Collaborative Style
- Analytically strong
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Proven track record of successful team leadership and development
- Strong influencing / negotiation skills
- Experience training and developing staff
- Ability to build consensus and relationships among managers, partners, and employees
This position has a starting salary range of $99,600 to $129,600 per year.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
This position is eligible for an annual incentive as well as long-term incentives.
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