Digital Transformation Leader for B2B Customer Experience

1 week ago


Framingham, Massachusetts, United States Staples Full time

Job Overview
We are seeking a visionary leader to drive digital transformation and elevate the customer experience for our business-to-business customers. This role involves strategic oversight, cross-functional collaboration, and leadership in digital innovation and customer engagement best practices.

As a key member of our team, you will lead a team focused on customer behavior and site performance, analyzing customer feedback, qualitative data, and quantitative analytics to identify customer pain points and corresponding solutions.

Key Responsibilities:

  • Develop and implement comprehensive digital experience strategies across the digital path to purchase, including Search, Personalization, Recommendations, and Content.
  • Manage cross-functional teams to enhance digital platforms, ensuring a seamless customer journey.
  • Lead transformative projects to integrate the latest digital technologies into customer experience.

Requirements:

  • Minimum of 18 years in digital experience, digital transformation, or related field.
  • At least 10 years in a leadership role managing cross-functional teams.

The ideal candidate should have a strong background in digital technology, customer-centric solutions, and people management skills. You should be able to communicate effectively with all levels of the organization and external stakeholders, facilitating meetings to drive consensus and action across teams.

Estimated salary: $200,000 - $300,000 per year based on location and industry standards.



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