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Shelter Operations Manager, Asylum Seeker Shelter Services
1 month ago
New York Disaster Interfaith Services (NYDIS), a 501(c)(3) non-profit faith-based federation of faith communities, human services providers and charitable organizations who work in partnership to provide disaster readiness, response, and recovery services to New York City. Our affiliate, the NYC Emergency Shelter Network (ESN) coordinates and builds the capacity of congregation-based street homeless emergency shelter services and advocacy across 50 shelters in all five boroughs and is now expanding its programming to Asylum-Seeker shelters.
Reporting to the Managing Director for the NYC Asylee Shelter Services program, the Manager(s) are responsible for the vetting, training, oversight of daily operations and contract compliance or reporting for up to 10 asylee shelters and one asylee hospitality center. Managers will develop collaborative relationships with shelter staff and regularly assess the satisfaction and unmet needs of the asylee/migrant immigrant populations in each shelter.
Duties include:
• Collaborate with Shelter Outreach Coordinators to vet, credential, equip/supply, and conduct training for all shelter personnel in providing exceptional shelter support that is culturally competent for all guests.
• Coordinate with Managing Director and other Managers to develop all training and resources/tools in compliance with existing contracts.
• Working as a team of five managers, to provide seven day a week staff coverage for all guest placements. Flexible hours are required – with the need for 24/7 emergency availability rotating with team members.
• Visit each shelter site in your portfolio of 10 once a week – twice a month during hours of operation from 7PM to 7AM – as well as weekly inspections of the Hospitality Center.
• Interact regularly with Shelter Placement Manager(s) to monitor guest movement within the NYC HOST System, a secure virtual asylee bed management system, screen, track, allocate, monitor, and reassign or discharge asylee guests in our 950-bed program across 50 shelter sites – to always monitor and assure a minimum of 18 of the 19 beds are occupied at all shelter sites.
• Track all guest conduct violations, reportable incidents, and complaints.
• Working closely with the Contracts & Compliance Director to complete all necessary daily, weekly, and monthly reports and data collection.
• Coordinate with NYDIS’ Finance team on all shelter billing, invoicing and documentation needs of shelters.
Qualifications include:
• 1 – 2 years’ experience working with asylee, immigrant and/or homeless populations is required.
• A working knowledge of New York City, its neighborhoods and immigrant communities
• A working knowledge of New York City faith communities preferred.
• Exceptionally well organized and detail oriented.
• Verbal and written fluency in Spanish or West African Language preferred
• Experience in Microsoft Office, databases, internet & social media use.
Education and/or Experience:
• Bachelor’s degree or equivalent experience required.
Salary range, $70,000 to $80,000, commensurate with experience – with excellent benefits.
No Phone Calls: Send Cover Letter, Resume & 3 Professional References to jobs@nydis.org
All qualified candidates should apply – candidates from ethnic and religious minorities are strongly encouraged to apply. NYDIS does not discriminate against any individual or group for reasons of age, color, creed, culture, gender, gender identity, marital status, mental or physical disability, national origin, religion, sexual orientation, or race.
