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Family Shelter Operations Manager
2 months ago
FAMILY SHELTER OPERATIONS MANAGER
Homes for the Homeless, Inc. (HFH) is on the lookout for a skilled operations leader to fill the role of Family Shelter Operations Manager at one of our family shelters. Our facilities are dedicated to providing safe shelter and transitional housing support, along with essential social services and educational resources, to families with children facing homelessness. The Operations Manager will lead the administrative teams at the facility, collaborating closely with department heads in early education/childcare, afterschool/recreation, social services/family services, maintenance/building operations, and security.
ABOUT HOMES FOR THE HOMELESS, INC.
Homes for the Homeless is committed to serving families experiencing homelessness in NYC. Our family residences offer more than just shelter; they provide access to a variety of onsite programs designed to empower families during their stay. Many of these services are also extended to the local community, aiming to create a lasting positive impact on families long after they transition out of our shelters.
KEY RESPONSIBILITIES
- Directly supervise and manage the heads of the following departments: Social Services/Family Services; Childcare/Early Education; Recreation/Afterschool; Security; Maintenance/Building Operations; and Administration.
- Act as the primary contact for Department of Homeless Services program administrators to address challenges, including care day reconciliations, family intake processes, and any barriers affecting families' access to benefits, employment, or housing.
- Prepare and submit reports on a weekly, monthly, and/or annual basis to governing agencies, including OTDA, DHS, ACS, or DOE, as well as to the HFH central office, while overseeing the DHS and CARES client tracking system.
- Ensure the facility complies with all relevant State and Local laws and regulations, maintaining a standard of excellence that exceeds inspection requirements.
- Enforce all DHS and HFH shelter policies and procedures, ensuring compliance among all facility staff and clients.
- Develop and uphold quality assurance protocols for the facility, ensuring the provision of proper services.
- Participate in meetings, conferences, and seminars to stay informed about developments in the field of homeless services and relevant policy changes.
- Recommend hiring and promotion decisions, as well as corrective actions and terminations, in accordance with agency personnel policies.
- Review purchasing, payroll, and petty cash to ensure adherence to HFH procedures.
- Serve as the main liaison to local service providers and community leaders to foster positive relationships within the community as part of the organization's Good Neighbor initiative.
- Perform additional related duties as required.
QUALIFICATIONS
- Strong commitment to HFH's mission, vision, and values.
- Master's Degree preferred, or a Bachelor's Degree in a relevant field.
- A minimum of eight (8) years of experience in social services or a related area, with at least four (4) years in a management or supervisory capacity.
- Experience in managing a Tier II facility is advantageous.
- Ability to deliver exceptional customer service to residents and stakeholders, while maintaining composure under pressure.
- Outstanding leadership capabilities in managing both staff and residents.
- Proficient computer skills.
- Excellent verbal and written communication skills, particularly in face-to-face, empathetic interactions with staff and shelter residents.
- Bilingual abilities are a plus.
COMPENSATION/EEO:
To attract and retain a high-performing workforce, Homes for the Homeless offers a vibrant and rewarding work environment, emphasizing a healthy work-life balance. In addition to a competitive salary, we provide comprehensive benefits, including health insurance (medical, dental, and vision), an employer-funded 403(b) retirement plan, commuter benefits, life insurance, Work/Life Assistance Program, three weeks of paid vacation, and generous personal and sick leave. This position is classified as executive level within the organization.
Homes for the Homeless is dedicated to fostering an inclusive organizational culture that values dignity and respect. We are an Equal Opportunity Employer (EEO) committed to equitable treatment and prohibit any form of discrimination or harassment based on age, race, religion, creed, color, national origin, sexual orientation, veteran or military status, sex (including pregnancy, childbirth, and related medical conditions), gender (including gender identity and expression), disability, predisposing genetic characteristics, marital status, arrest or conviction, domestic violence victim status, familial status, or any other basis that would violate applicable federal, state, or local laws.
SALARY:
$80,000 - $85,000
