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Family Shelter Operations Manager

2 months ago


New York, United States HOMES FOR THE HOMELESS, INC Full time
Job Overview

POSITION: FAMILY SHELTER OPERATIONS MANAGER

Homes for the Homeless, Inc. (HFH) is in search of a skilled operations leader for the role of Family Shelter Operations Manager at one of our family shelters. Our facilities are dedicated to providing shelter and transitional housing support, along with essential social services and educational resources, to families with children facing homelessness. The Operations Manager will oversee the administrative teams at the facility and collaborate with various department directors, including those in early education, afterschool programs, social services, maintenance, and security.

ABOUT HOMES FOR THE HOMELESS, INC.

HFH operates family shelters in New York City, offering more than just a place to stay. Families can engage in a variety of onsite programs designed to support their well-being and growth. Many of these initiatives are also accessible to local community members. Our mission is to create a lasting positive impact, enabling families to thrive long after their time with us.

KEY RESPONSIBILITIES

  • Provide direct oversight and management to the directors of various departments, including Social Services, Childcare, Recreation, Security, Maintenance, and Administration.
  • Act as the main point of contact for program administrators to address challenges related to client intake, benefit access, and housing issues.
  • Prepare and submit reports to governing bodies, ensuring compliance with all relevant regulations and maintaining high standards of service delivery.
  • Ensure the facility adheres to all applicable state and local laws, maintaining a level of excellence that exceeds inspection requirements.
  • Enforce all shelter policies and procedures, ensuring compliance among staff and clients.
  • Develop and implement quality assurance measures to enhance service provision.
  • Participate in relevant meetings and training to stay informed about developments in homeless services.
  • Assist in personnel decisions, including hiring, promotions, and terminations, in accordance with agency policies.
  • Review financial transactions to ensure adherence to organizational procedures.
  • Foster positive relationships with local service providers and community leaders as part of our commitment to community engagement.
  • Perform additional duties as required.

QUALIFICATIONS

  • Strong commitment to the mission and values of HFH.
  • Master's Degree preferred, or a Bachelor's Degree in a related field.
  • A minimum of eight (8) years of experience in social services or a related area, with at least four (4) years in a leadership role.
  • Experience in managing a Tier II facility is advantageous.
  • Ability to deliver exceptional customer service and maintain composure in challenging situations.
  • Demonstrated leadership capabilities in managing both staff and residents.
  • Proficient in computer applications.
  • Strong verbal and written communication skills, particularly in empathetic interactions with staff and residents.
  • Bilingual skills are a plus.

COMPENSATION AND EEO:
To attract and retain a high-performing workforce, Homes for the Homeless offers a supportive work environment that emphasizes work-life balance. We provide a competitive salary and comprehensive benefits, including health insurance, retirement plans, commuter benefits, life insurance, and generous vacation and leave policies. This position is classified as executive level within the organization.

Homes for the Homeless is dedicated to fostering an inclusive workplace that respects diversity. We are an Equal Opportunity Employer (EEO) and prohibit discrimination or harassment based on any protected characteristic.