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Public Information- Community Affairs Manager

2 months ago

Milwaukee, United States Kiewit Full time

Position Overview

Kiewit is seeking a highly skilled and dedicated Public Information / Community Affairs Manager to join our team. This role is pivotal in managing communication efforts with the public, enhancing community engagement and ensuring transparency throughout the project lifecycle. The successful candidate will initiate and maintain regular communications with local communities, manage public notifications, and support our client’s public relations efforts.

District Overview

Kiewit is one of North America’s largest and most respected construction and engineering organizations. Our construction and design engineering professionals work on some of the industry’s most complex, challenging and rewarding projects – whether it’s boring tunnels through mountains, turning rivers into energy, or building bridges that connect communities. Kiewit people tackle important projects of every size, in any market.

Location

Village of Mount Pleasant, Wisconsin.

Responsibilities

  • Develop, prepare, and submit community notifications following our client’s approval protocols. Notifications will include details on project impacts, anticipated durations and required consents. Ensure all information is reviewed and approved before public release.
  • Collaborate with the client to draft content for public-facing blogs. Adhere to standard review periods and ensure full transparency by logging all communications and including them in weekly reports.
  • Monitor a dedicated email address for public communication, ensuring responses within 48 hours. Log emails in the same system as hotline inquiries to maintain consistent issue tracking and resolution.
  • Document all incidents, including complaints and significant events, in a centralized system accessible in real time by the project team and our client’s community affairs team. Ensure all incidents are tracked, escalated as necessary and resolved efficiently.
  • Generate weekly reports to document all communication activities, community interactions and incident resolutions. Present these reports to senior staff to identify trends and suggest areas for improvement.
  • Organize and facilitate community outreach events and attend regular community meetings as required to ensure the company remains engaged with local stakeholders.
  • Provide training sessions to team members on empathetic communication, conflict resolution and maintaining professionalism in all public engagements.
  • Manage community-based programs that support environmental and workforce development initiatives. Oversee the giving/donation budget and seek opportunities for group community service and volunteer activities.

#LI-LH1

Qualifications

  • Bachelor’s degree in communications, journalism, business, public affairs or a related field.
  • 5+ years of experience in public relations, community engagement or a similar role, preferably within the construction or infrastructure sectors.
  • Strong understanding of communication protocols and public information dissemination.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office.
  • Ability to establish and maintain effective working relationships with business and community leaders.
  • Ability to record and deliver information and explain procedures clearly and effectively.
  • Preferred knowledge of the Village of Mount Pleasant and surrounding communities.

Work Environment:

  • The Public Information / Community Affairs Manager will be expected to work closely with our construction team in a job office located on the job site. This role requires daily collaboration with project team members, client representatives and the local community to ensure seamless communication and effective management of public relations. Occasional evening or weekend work may be required to attend community meetings or respond to urgent public inquiries.