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Operations Key Account Manager I

2 months ago

Houston, United States Navia Full time

Job Summary

Navia is where people, technology, and data combine. We are a fully integrated freight and logistics company delivering empowered outcomes across all aspects of the supply chain, including sea freight, air freight, customs clearance, and third-party logistics/e-commerce.


Our Values: Since 2003, we’ve been defined by driving innovation, delivering transparency, leading with high-performance outcomes, and empowering partnerships.


Innovation - Since Navia began, we’ve been an early adopter of technology, and we’ve pushed the boundaries of that technology to drive even greater efficiency. By helping our clients transform their businesses, we’re also transforming our industry for the better.


Transparency - We’ve always believed that greater clarity delivers greater outcomes. That’s why Navia was founded on accountability, integrity, and loyalty. Our services and systems provide full visibility for clients, and our culture is one of total transparency.


Performance - Only people with years of on-the-ground experience can create freight-forwarding solutions that move the industry ahead. We have the leading people, processes, and high-performance technology in place to deliver consistently superior results.


Partnerships - Partnerships are at the heart of Navia. We’re a trusted team with an embedded collective spirit of going beyond the expected. By making the complex simple, we empower our clients to reach heights. With agility, efficiency, and experience, our purpose is simply this: to deliver value.


At Navia, we’re proud to offer an end-to-end supply chain that performs not only in one or two facets but across the entire process. We are a growing business looking to bolster our footprint in North America and expand our presence in the market. As such, we are looking for a candidate to fulfill the role of Operations Key Account Manager I to focus on account development in the US Gulf, Mexico, and South America regions.


The role of the Operations Key Account Manager I is to handle end-to-end operations for key account clients dealing with all facets of international freight. This includes providing the most optimal solution for clients’ freight movement to mirror their needs, liaising with suppliers, and negotiating rates. The key account manager also works in concordance with company policies, oversees KPIs, procedures, and operations customer service.



Reports To: Dir of Operations


KEY DUTIES AND RESPONSIBILITIES

Maintain ownership for Key accounts:

  • Set goals and expectations for each account.
  • Ensure customer service operations team has the training and tools needed to be successful.
  • Maintain client SOPs, value creation projects, reporting.
  • Maintain data integrity in Cargowise and Navia Hub.
  • Financial performance reporting

Operations Management:

  • Leading and developing operations customer service team members.
  • Liaising with Partner Agents/Navia Offices to facilitate orders and ensure they remain on schedule, and all milestones remain up to date and current.
  • Coordinating with origin operations and agents, providing carrier routing and booking guidance.
  • Ensuring operations is arranging deliveries for FCL/LCL/Airfreight consignments for allocated accounts.
  • Providing coverage for team members that are away as needed.
  • Auditing / Closing files as per KPI
  • Troubleshooting issues, with agents /shippers/service providers and clients alike.
  • Operating urgent, time-sensitive shipments.
  • Any other duties as directed by management

Key Account implementations:

  • Drive onboarding of new key accounts with the support of Account and Product Director.
  • Ensure we are providing a structured implementation project plan.
  • Responsible for working with all key stakeholders to ensure an efficient implementation process.

Technology

  • Become proficient in our PO Management and technology platforms.
  • CW1
  • Navia Hub
  • Microsoft PowerBI

Sales Support

  • Provide commercial support for key accounts to include pricing and rate management.
  • Work with sales management to capitalize on margin and value add opportunities.
  • Attend client calls or in-person visits when necessary.



MINIMUM REQUIREMENTS

  • 8+ years of strong working knowledge of international transportation and logistics (ocean/air/ 3PL/4PL/PO management).
  • Bilingual English/Spanish
  • Operational experience with US-Mex cross-border operations and business experience with South American clients.
  • Operational knowledge of Cargowise
  • Comprehensive knowledge in PO Management and eSolutions supply chain modes.
  • Advanced proficiency in MS Office suite of products (Excel, PowerPoint, and Visio)
  • Proficiency in supply chain concepts and processes (i.e., international supply chain, inventory management, compliance, distribution and/or procurement).
  • A well-organized self-starter who is highly detail oriented.
  • Ability to represent the company and effectively deal with internal customers and vendors is essential.
  • Financial and accounting acumen.
  • Team player able to empower staff and drive momentum and positivity.


PREFERRED QUALIFICATIONS

  • Multilingual
  • Bachelor’s degree in logistics, supply chain or international business.
  • Basic knowledge of ED/APII concepts and processes and ERP systems (JDE/SAP, etc.)
  • Experience working on the Shipper/Importer side of the business.
  • Cargowise certified Specialist or Professional, including PAVE, workflow, and Tasks.


PHYSICAL REQUIREMENTS

  • The job is performed indoors in a traditional office setting. Activities include extended periods of sitting while working at a computer and occasional fast-paced operations and events.
  • The employee is occasionally required to stand; walk; sit; and reach with hands and arms.
  • Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
  • Ability to communicate orally with customers, vendors, management, and co-workers. Regular use of the telephone, virtual meetings, and e-mail for communication. Hearing, vision, and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.
  • Good manual dexterity for the use of common office equipment such as computers, calculator, and copiers.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to grasp, handle, or feel and operate a computer keyboard, mouse, and telephone keypad.