Help Desk Technician
6 days ago
Robert Half Technology is seeking a skilled and customer-focused Help Desk Support Specialist to support a client in the real estate industry. The ideal candidate will have at least 2+ years of experience in a help desk environment, a strong understanding of Windows OS, and a commitment to delivering exceptional customer service.
Location: 100% onsite in Bellevue, Washington
Duration: 6-month contract-to-hire
Schedule: Monday-Friday (8-5pm)
Key Responsibilities:
This role primarily involves supporting phone lines, providing end-user support, and resolving technical issues. The Help Desk Support Specialist will also be responsible for following scripts for imaging tasks, performing password resets within Active Directory, and troubleshooting various Microsoft products.
Phone and End-User Support:
- Provide timely and effective support for incoming calls and help desk tickets.
- Resolve technical issues related to software, hardware, and mobile devices.
- Escalate unresolved issues to appropriate teams when necessary.
Technical Troubleshooting:
- Diagnose and resolve problems with Microsoft products, including Office 365, Visio, and MS Teams.
- Perform password resets and account management within Active Directory.
- Assist with imaging tasks.
Customer Service:
- Deliver excellent customer service to both non-technical and technical users.
- Clearly communicate solutions and provide guidance to end-users in a professional manner.
- Adapt to shifting priorities and maintain flexibility in a fast-paced environment.
Qualifications:
Must-Haves:
- 2+ years of experience in a Help Desk or IT Support roles.
- Strong understanding of Windows OS.
- Excellent customer service skills.
- Experience with ticketing systems.
- Relevant IT certifications.
- Knowledge of Active Directory management.
Soft Skills:
- Ability to communicate effectively with both non-technical and technical users.
- Strong organizational skills with the ability to prioritize and shift tasks as needed.
- Commitment to safety and proper handling of equipment.
The pay range for this position is $25/hour to $30/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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