Night Audit Agent for Hotel Front Desk

2 months ago

Bellevue, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue-a premier lifestyle destination with exclusive shopping, dining, and luxury living-this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you're looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you'll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home.

For Full-Time Associates, we offer:
  • Medical, Dental, Vision, Disability, & Life Insurance
  • 401(k) Plan
  • Paid Time Off: 2.15 hours for every 40 hours worked (14 days)
  • 7 Paid Holidays and 2 Personal Days
For Part-Time Associates, we offer:
  • 401(k) Plan
  • Sick Time: Accrue 1 hour for every 30 hours worked
Join us and experience a workplace that values your success, health, and happiness-every step of the way.

Overview

We are seeking a detail-oriented Night Audit Clerk to join our luxury hotel team. The Night Audit Clerk will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests.

Every day is different, but you'll mostly:
  • Assist and oversee all front desk and audit functions from 11 PM to 7 AM.
  • Balance Food & Beverage outlets and post front office accounts.
  • Distribute daily reports and other requested documents.
  • Follow checklists to ensure all duties are completed; sign and date each checklist nightly.
  • Collaborate with staff to resolve guest requests and inquiries.
  • Handle guest check-ins, check-outs, and address any issues or concerns.
  • Communicate effectively with bell staff, drivers, and housekeeping.
  • Manage house/cash bank and deposit keys.
  • Obtain and verify essential guest information, ensuring accuracy and completeness of records.
  • Assign guest rooms according to reservation requirements.
  • Maintain and update the Front Desk logbook.
  • Check for guest mail or messages and ensure delivery.
  • Inquire about guest satisfaction and listen attentively to comments.
  • Thank guests for their stay and assist with future reservations.
  • Oversee the issuance of department keys and maintain a corresponding log.
  • Ensure timely delivery of wake-up calls and express checkout bills.
  • Be knowledgeable about hotel emergency procedures.
  • Adhere to all hotel policies and procedures, including any changes.
  • Perform reasonable tasks as requested by management.
  • Maintain computerized hotel systems.
  • Handle major guest complaints and disturbances.
  • Provide training, guidance, and advice to night employees.
  • Cover shifts for sick or absent employees.
  • Request and manage inventory of supplies for audit staff.
  • Report any discrepancies (physical, financial, or personal) to management.
  • Take orders from guests for Food and Beverage or other items as needed.
  • Other duties as assigned.
Qualifications
  • Education: High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable.
  • Experience: At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous hospitality experience is required.
  • Prior systems: Opera knowledge preferred but not required.
  • Skills and Abilities:
    • Good working knowledge of hospitality accounting systems.
    • Ability to read, write, and speak English effectively.
    • Sound judgment and decision-making skills.
Additional Information:
  • All employees must maintain a neat, clean, and well-groomed appearance.
  • The hotel operates 24/7. Employees must be aware that shifts may change based on business needs.

Join our team and contribute to providing an exceptional experience for our guests. Apply today

Compensation Range

The compensation for this position is $25.00/Hr. - $25.00/Hr. based on qualifications and experience.

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