Help Desk Specialist

5 days ago


Bellevue, Washington, United States Overlake Medical Center Full time

We're seeking a highly skilled Help Desk Specialist to join our team at Overlake Medical Center.

About the Role

This is an exciting opportunity to work in a dynamic environment where you'll be the main point of contact between customers and our IT department. As a Help Desk Specialist, you will be responsible for handling inbound and outbound calls, dispatching critical Medical and Facility Codes, and providing helpful solutions to customers' problems.

Our ideal candidate will have excellent organizational and communication skills, with the ability to effectively deal with diverse personalities across all levels of the organization. You will also have a strong emphasis on customer service and be able to quickly triage systems and user problems.

Responsibilities
  • Handle inbound and outbound calls, emails or chat bots for customers' computer questions
  • Dispatch critical Medical and Facility Codes
  • Provide helpful solutions to customers' problems
  • Answer first contact calls and complete tickets to escalate any issues not able to be resolved
Requirements

To be successful in this role, you will need:

  • High school diploma
  • Microsoft A+ certification preferred
  • Two years prior customer service experience required, with healthcare experience preferred
  • Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired
What We Offer

We offer a comprehensive benefits package that includes:

  • Medical insurance premiums as low as $0 per month
  • Many Overlake services covered at 100%
  • Tuition reimbursement up to $10,000 per year
  • Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting
  • Pre-tax and Roth after-tax retirement savings plans
  • An expanded Employee Assistance Program
  • A caregiver support program to help with everything from childcare to eldercare
  • Free parking and Orca transit passes

We're proud to offer a values-based work environment and an active Diversity, Equity & Inclusion Council. If you're looking for a challenging and rewarding role, we encourage you to apply.



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