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AR Collections Specialist III
3 months ago
Title: AR Collections Specialist III
Duration: Contract to hire
Location: Atlanta, GA (hybrid)
Summary: The Accounts Receivable Specialist III will communicate with previous clients and customers to request and collect payment and arrange payment plans. They will be highly engaged with customers to obtain information and payment and with internal team members to explain customers' payments plan/status.
Essential Duties and Responsibilities (other duties may be assigned):
- Primary function is to interact with customers to collect money; liquidate working capital in an efficient manner.
- Develop relationships with customers to determine and address what they need to execute a payment for the client to secure a payment.
- When/as collecting money from customers, request appropriate remittance details and forward to cash team so that cash can be applied correctly.
- Leverage cross functional relationships to provide answers to customers and/or internal stakeholders on the status of orders, payments, pricing, credit, etc.
- May perform some cash applications duties to ensure that money gets in the bank (e.g., taking credit card payment when open invoices and the client hasn't been paid).
- Explain to internal customers (e.g., salesperson) why an order can't ship, why the client can't reach customer, reasons for lack of payment.
- Provide next steps/brief answers to driver, KAR, customer, and sales team calls/questions/web inquiries (e.g., terms, pricing, credits available)
- Work collaboratively with other internal team members and customers as needed to obtain required information from and share results with appropriate stakeholders.
Competencies: To perform the job successfully, an individual should demonstrate the competencies of the Independent Contributor Administrative Leadership Competency Model.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High School diploma and 1-3 years’ experience in B2B collections, with 1-3 preferably in the Mass merchandiser / national chain (grocery / drug – pharmacy / other) space; or equivalent combination of education and experience. Associates degree or higher preferred and 1 plus years of job-related experience preferred.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of:
Accounting Software – Oracle AR
Internet Software – Browsers and search engines
Spreadsheet Software – Microsoft products
Miscellaneous – 9ci, Salesforce, CCAAS, Experian, Fintech, Icontol, Banking software
Certificates, Licenses, Registrations: NACM Certification preferred.
