Collections Specialist
5 days ago
Job Summary:
We are seeking a highly skilled Collections Specialist to join our team at Michelin Connected Fleet. As a Collections Specialist, you will be responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquent accounts.
Key Responsibilities:
- Review and collect on assigned delinquent accounts by gathering background data, documenting member conversations, and ensuring required notifications are sent to customers
- Conduct customer outreach via phone and email to engage and assist our users with resolutions to current delinquencies
- Speak directly with customers regarding delinquent payments, investigates complaints and verifies the accuracy of charges
- Receive inbound and place outbound collection calls
- Handle incoming support requests from customers and prospects through various channels, such as live chat, email and phone
- Contribute to team KPIs by improving customer satisfaction ratings, cash flow improvement, and average response/resolution times
- Assist cash application team resolve unapplied payments
- Collaborate with other members of customer support, operations, and sales team to escalate issues where appropriate
Requirements:
- Bachelor's degree
- Minimum of 2 years experience in collections and customer service
- Strong negotiating, communication, typing, and written communication skills
- Strong customer service skills and the ability to skillfully handle confrontation
- Comfortable spending a majority of your time engaging with a customer over the phone
- Demonstrated analytical, problem-solving and system knowledge, and passion for process improvement
Benefits:
- Competitive Health/Dental/Vision insurance with substantial company contribution
- Company-Paid Life Insurance policy
- 401K Benefits with company matching and immediate full vesting/no waiting period
- Healthcare benefits with costs 65% lower than the national U.S. average
- HSA/FSA Healthcare account options with company contributions of $500/$1000
- Short & Long Term Disability Insurance
- Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD
- Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance
- Gym reimbursement program and half-price Weight Watchers' discount program
- Michelin Tire Rebate Program up to $750/year
- Hybrid working model with 3+ days in our Atlanta office.
- Magellan Employee Assistance Program (EAO) – provides free counseling/assistance
About Us:
- Michelin Connected Fleet (a wholly owned subsidiary of Michelin) is the GPS fleet management solution of choice for a growing number of customers with fleets ranging from 2 to more than 2,000 vehicles.
- The Michelin Connected Fleet solution is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue.
- We are committed to creating a diverse and inclusive work environment that values and respects all employees.
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