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AR Specialist

4 weeks ago

Atlanta, Georgia, United States TK Elevator Full time
Job Title: AR Specialist - Service/Repair

TK Elevator is seeking an experienced AR Specialist- Service/Repair to join our team in Atlanta, GA.

Job Summary:

The Collector, SSC Service & Repair is responsible for performing all administrative duties associated with the collection and payment application of outstanding service and repair invoices. This role requires a strong understanding of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien waivers, etc.

Key Responsibilities:
  • Makes regularly scheduled collection calls on all account balances as assigned, meeting or exceeding daily required number of contacts.
  • Maintains a system of follow-up to ensure customers follow through with their promises.
  • Enters clear and concise system notes pertaining to all collection calls to maintain a history of collection efforts.
  • Displays a thorough knowledge of service, extras, and repair documentation, including billing, insurance certificates, contracts, lien waivers, etc.
  • Reads and understands contract language and uses this knowledge in negotiations with customers as contracts will dictate payment terms and conditions.
  • Displays critical thinking skills and prioritizes multiple and changing responsibilities while being organized and detail oriented, with a commitment to customer service.
  • Monitors accounts for potential write-off, prepares required Credit and Bad Debt write off requests, and routes for appropriate signatures.
  • Facilitates monthly conference calls with all levels of management and field personnel.
  • Recommends appropriate collections strategy to field personnel to obtain approval for next escalation step of the collection's lifecycle.
  • Earns the trust and respect of field personnel through collections effectiveness, knowledge, judgment, and demonstrated partnership with the field team.
  • Performs account reconciliation to determine billing/payment errors and facilitates correction.
  • Researches unapplied cash and on-account credits for validity and determines proper application or process necessary refund.
  • Achieves full coverage of their assigned portfolio of accounts specific to job assignment monthly.
  • Works with internal customers and SSC personnel to figure out the root cause of and accounts delinquency and helps implement a solution.
Requirements:
  • Requires intermediate experience with Windows-based computer software, including Microsoft Office, including formulas, basic pivot tables, and v-look-ups.
  • Solid basic math ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; able to compute percent.
  • Strong interpersonal and communication skills, as well as the ability to maintain professionalism under pressure.
  • Related experience and/or training in business-to-business collections, cash application, and/or billing.
  • High school diploma or GED and one-year certificate from college or technical school; or equivalent combination of education and experience.
  • At least 6 months experience in understanding contract terms and conditions, preferred.
  • Intermediate experience with Microsoft Office, including Vlookup function, creating formulas, and building spreadsheets, preferred.