Collections Specialist

6 days ago


Atlanta, Georgia, United States Oliver Rubber Co, LLC Full time
Job Title: Collections Specialist

We are seeking a highly skilled Collections Specialist to join our team at Oliver Rubber Co, LLC. As a Collections Specialist, you will be responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquent accounts.

Key Responsibilities:
  • Review and collect on assigned delinquent accounts by gathering background data, documenting member conversations, and ensuring required notifications are sent to customers
  • Conduct customer outreach via phone and email to engage and assist our users with resolutions to current delinquencies
  • Speak directly with customers regarding delinquent payments, investigates complaints and verifies the accuracy of charges
  • Receive inbound and place outbound collection calls
  • Handle incoming support requests from customers and prospects through various channels, such as live chat, email and phone
  • Contribute to team KPIs by improving customer satisfaction ratings, cash flow improvement, and average response/resolution times
  • Assist cash application team resolve unapplied payments
  • Collaborate with other members of customer support, operations, and sales team to escalate issues where appropriate
Requirements:
  • Bachelor's degree
  • Minimum of 2 years experience in collections and customer service
  • Strong negotiating, communication, typing, and written communication skills
  • Strong customer service skills and the ability to skillfully handle confrontation
  • Comfortable spending a majority of your time engaging with a customer over the phone
  • Demonstrated analytical, problem-solving and system knowledge, and passion for process improvement
Benefits:
  • Competitive Health/Dental/Vision insurance with substantial company contribution
  • Company-Paid Life Insurance policy
  • 401K Benefits with company matching and immediate full vesting/no waiting period
  • Healthcare benefits with costs 65% lower than the national U.S. average
  • HSA/FSA Healthcare account options with company contributions of $500/$1000
  • Short & Long Term Disability Insurance
  • Parental Leave: Additional 3 weeks covered at 100% in addition to standard STD
  • Competitive paid time off benefits throughout the year allowing employees to maintain work-life balance
  • Gym reimbursement program and half-price Weight Watchers' discount program
  • Michelin Tire Rebate Program up to $750/year
  • Hybrid working model with 3+ days in our Atlanta office.
  • Magellan Employee Assistance Program (EAO) - provides free counseling/assistance
About Us:

Oliver Rubber Co, LLC is a leading provider of fleet management solutions. We are committed to delivering exceptional customer service and support to our clients. As a Collections Specialist, you will play a critical role in helping us achieve this goal.



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