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Technical Product Support Specialist

2 months ago

Brea, United States Robert Half Full time

We are offering a contract to permanent employment opportunity for a Product Technical Support Specialist based in Brea, California. In this role, you will provide comprehensive support for a range of products, including IP cameras, PTZ cameras, and video imaging products. You will be the point of contact for our clients, offering technical assistance through various communication channels, carrying out hands-on product testing, and creating technical documentation for our knowledge base.


Responsibilities:


  • Provide end-to-end support for our product range, including troubleshooting, firmware and hardware upgrades, and repairs.
  • Deliver technical support to our clients through phone, email, and chat apps such as Skype, WhatsApp, and WeChat.
  • Develop, document, and enhance troubleshooting processes and best practices for our technical knowledge base.
  • Liaise with the corporate R&D department on new product testing, trouble resolution, technical document support, and debugging procedures.
  • Offer pre-sales and post-sales technical support to dealers, end users, and internal teams.
  • Conduct online and on-premise technical training for dealers and systems integrators.
  • Test products in-house to ensure optimal performance and to identify potential issues.
  • Utilize tools such as TeamViewer and Wireshark to support in problem-solving and improving product performance.
  • Use your skills in Adobe Creative Cloud, Photoshop, and Illustrator to contribute to our product development and enhancement efforts.
  • Employ your knowledge in live video, IP cameras, broadcast engineering, and other related areas to enhance the quality of our products and services.


Requirements:

  • Possess at least 2 years of experience in a technical support role or similar position
  • Demonstrated expertise in handling Live Video and IP Cameras
  • Proficiency in using software such as TeamViewer, Wireshark, and Adobe Creative Cloud including Adobe Photoshop, Photoshop Illustrator, and Photoshop or Illustrator
  • Knowledge of Broadcast and Broadcast Engineering, particularly in the context of Live Broadcast
  • Familiarity with Axis2, CCTV, and Unified Communication systems
  • Understanding of TCP/IP and TCP/IP Networking protocols
  • Ability to work collaboratively in a team-oriented environment
  • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively
  • Strong communication skills to explain complex technical concepts to non-technical users
  • Familiarity with digital cameras and their operation would be advantageous
  • Possess at least 2 years of experience in a technical support role or similar position
  • Demonstrated expertise in handling Live Video and IP Cameras
  • Proficiency in using software such as TeamViewer, Wireshark, and Adobe Creative Cloud including Adobe Photoshop, Photoshop Illustrator, and Photoshop or Illustrator
  • Knowledge of Broadcast and Broadcast Engineering, particularly in the context of Live Broadcast
  • Familiarity with Axis2, CCTV, and Unified Communication systems
  • Understanding of TCP/IP and TCP/IP Networking protocols
  • Ability to work collaboratively in a team-oriented environment
  • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively
  • Strong communication skills to explain complex technical concepts to non-technical users
  • Familiarity with digital cameras and their operation would be advantageous.