Desktop Support Level II

3 weeks ago


Chicopee, United States Tyto Athene, LLC Full time

Tyto is looking for a Desktop Support Level II to join our Westover team in Chicopee, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.


Responsibilities:

  • Provide support to end-users for PC, server, mainframe applications, and hardware.
  • Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Maintain currency and highest level of technical skill in field of expertise.



Required

  • Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Strong customer support and customer service skills.
  • Excellent communication skills (written and verbal).
  • Experience working with ServiceNow and Print Release
  • Experience managing network modernization work or system projects of similar scope and complexity.
  • Active IAT Level II Certification/Active "Security Plus" certification
  • On site support at Westover AFRB in Chicopee, MA.


Clearance:

Active DoD "Secret" Clearance


This is a Service Contract Act "SCA" Position


Equal Opportunity Employer: Disability/Veteran


About Tyto Athene

Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.



  • Chicopee, United States Veterans First Initiative LLC Full time

    Network Administrator Level II Full-time- Contract April-November Location: Westover ARBVeterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the...


  • Chicopee, United States Veterans First Initiative LLC Full time

    Network Administrator Level II Full-time- Contract April-November Location: Westover ARBVeterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the...


  • Chicopee, United States Veterans First Initiative Full time

    Job DescriptionJob DescriptionNetwork Administrator Level IIFull-time- Contract April-November Location: Westover ARBVeterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global...


  • Chicopee, United States Veterans First Initiative Full time

    Job DescriptionJob DescriptionNetwork Administrator Level IFull-timeLocation: Chicopee, MAVeterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the...


  • Chicopee, United States Center for Human Development Full time

    The Crisis Mental Health Counselor in the Adult and Youth Mobile Crisis Intervention will provide support to the master’s level clinicians in providing crisis intervention or crisis stabilization services to individuals and families in evaluation and care. They help support individuals and their families, and perform a variety of supportive tasks such as...


  • Chicopee, United States J. Polep Distribution Services The NCD Full time

    J Polep a division of National Convenience Distributors serves customers in the Northeastern United States as the 4th largest full-line convenience store distributor. Our group of companies have shared nearly identical family values, corporate cultures, and customer-centric philosophies for generations. We work to continue and enhance our legacy of...


  • Chicopee, United States Center for Human Development Full time

    Posting Details Posted: March 6, 2024 Full-Time Locations Showing 1 location CBHC Chicopee, MA 01020, USA CBHC Chicopee, MA 01020, USA +0 more locations less locations Job Details Description The Crisis Mental Health Counselor in the Adult and Youth Mobile Crisis Intervention will provide support to the master’s level...


  • Chicopee, United States NavitsPartners Full time

    Job DescriptionJob DescriptionJob Title: Business Intelligence AnalystPosition Overview:We are seeking a talented and analytical Business Intelligence Analyst to join our team. The Business Intelligence Analyst will be responsible for gathering, analyzing, and visualizing data to provide insights and support decision-making across the organization. The...

  • Installer

    5 days ago


    Chicopee, United States Sunrun Inc. Full time

    Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview The Installer position is a critical member of a solar installation construction...


  • Chicopee, United States Ricoh Full time

    SummaryManager Job Description: Pay rate is $17.75 no COVID vaxThe temp will be responsible for Mailroom activities and operating a Production Printer and Mail Postage Machine. Additionally, the person will need good customer skills to interact with Students, Faculty and Staff on a daily basis at the service window. There is no extensive lifting, standing or...


  • Chicopee, United States Ricoh Full time

    Job DescriptionJob DescriptionSummaryManager Job Description: Pay rate is $17.75 no COVID vaxThe temp will be responsible for Mailroom activities and operating a Production Printer and Mail Postage Machine. Additionally, the person will need good customer skills to interact with Students, Faculty and Staff on a daily basis at the service window. There is no...


  • Chicopee, United States MedWiz Pharmacy Full time

    MedWiz Pharmacy of Mass is a leading provider of long-term care & skilled nursing pharmacy services. We are actively seeking people like you- passionate, highly skilled and motivated to make a difference!Join the MedWiz of Mass team as a pharmacy account manager, where you will provide outstanding clinical services to our facilities and collaborate with the...

  • LTC Nurse Consultant

    3 weeks ago


    Chicopee, United States MedWiz Pharmacy Full time

    MedWiz Pharmacy of Mass is a leading provider of long-term care & skilled nursing pharmacy services. We are actively seeking people like you- passionate, highly skilled and motivated to make a difference!Join the MedWiz of Mass team as a pharmacy account manager, where you will provide outstanding clinical services to our facilities and collaborate with the...

  • LTC Nurse Consultant

    3 weeks ago


    Chicopee, United States MedWiz Pharmacy Full time

    Job DescriptionJob DescriptionMedWiz Pharmacy of Mass is a leading provider of long-term care & skilled nursing pharmacy services. We are actively seeking people like you- passionate, highly skilled and motivated to make a difference!Join the MedWiz of Mass team as a pharmacy account manager, where you will provide outstanding clinical services to our...


  • Chicopee, United States Affinity Group Full time

    Job DescriptionJob DescriptionMerchandising Supervisor Position Summary:The primary responsibility for this position is to create and sustain an operating environment where Affinity and trading partner merchandising objectives are achieved with reliability and confidence.  This position requires daily travel to store/venue locations to merchandise our...

  • ERP Manager

    2 days ago


    Chicopee, United States Chicopee Company Full time

    Position Summary: The Manager of ERP Systems is responsible for the management and support of the organization's ERP system and associated programs. This includes the planning, development, implementation, maintenance, access, and usage of the ERP system. This person is responsible for developing and providing training to the ERP support team and to end...


  • Chicopee, United States J. Polep Distribution Services Full time

    Job DescriptionJob DescriptionJ Polep Distribution Services is a division of National Convenience Distributors serves customers in the Northeastern United States as the 4th largest full-time convenience store distributor. Our group of companies have shared nearly identical family values, corporate cultures, and customer-centric philosophies for generations....


  • Chicopee, United States US Tsubaki Power Transmission LLC Full time

    The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. The Waste Water Technician/Maintenance Mechanic I is responsible for waste water related tasks, including start-up: ensuring the system...


  • Chicopee, United States US Tsubaki Automotive, LLC Full time

    Description:The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. The Waste Water Technician/Maintenance Mechanic I is responsible for waste water related tasks, including start-up: ensuring...


  • Chicopee, United States US Tsubaki Automotive, LLC Full time

    Description:The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. The Waste Water Technician/Maintenance Mechanic I is responsible for waste water related tasks, including start-up: ensuring...