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Customer Service Specialist
4 months ago
Title: Customer Service Specialist
Pay: $20-22/hr
Location: Cherry Hill NJ
Type: Hybrid -2 days onsite
Job Duties:
- Handle customer inquiries and requests efficiently, drawing from up to two years of call center experience.
- Process terminations and submit necessary tickets promptly, ensuring smooth closure of buyout, upgrades, and credit/rebill transactions.
- Make informed decisions promptly, aiming to deliver exceptional service.
- Align with business objectives to achieve desired outcomes.
- Respond to incoming communication channels (phone calls, emails, mail) and internal requests within specified service level agreements (SLA).
- Provide standard billing support, including explaining statements, processing payments, managing collections, insurance, and tax matters, and troubleshooting issues.
- Maintain focus, collaboration, and effective communication within the team, while minimizing distractions.
- Maintain a positive and adaptable attitude, reflecting professionalism in all interactions.
- Uphold punctuality standards for shifts and meetings, with flexibility to adjust to changing business needs.
Additional Requirements:
- Preferably hold a Bachelor's degree.
- Possess up to two years of Customer Service/call center experience.
- Demonstrate proficiency in verbal and written communication.
- Possess basic Microsoft Office skills.
This role allows for a hybrid work schedule, requiring in-office presence on Tuesdays and Wednesdays, with the option to work remotely for the remainder of the week, subject to occasional in-office requirements based on business needs. Please note that schedules and reporting expectations may be adjusted as per business requirements.
