We have other current jobs related to this field that you can find below

  • IT Service Desk Analyst

    1 month ago

    Omaha, Nebraska, United States Sojern Full time

    Position summary:As an IT Service Desk Analyst, you will be responsible for the day-to-day Service Desk support of Sojern end-users. You will be providing technical service desk support to a mid-sized user base. The position reports to the Senior Director of IT & Security, and works with functional team leaders and teams to ensure that the IT operations are...

  • IT Service Desk Analyst

    2 months ago

    Omaha, Nebraska, United States Sojern Full time

    Position summary:As an IT Service Desk Analyst, you will be responsible for the day-to-day Service Desk support of Sojern end-users. You will be providing technical service desk support to a mid-sized user base. The position reports to the Senior Director of IT & Security, and works with functional team leaders and teams to ensure that the IT operations are...

  • IT Service Desk Analyst

    1 month ago

    Omaha, United States Sojern Full time

    Position summary: As an IT Service Desk Analyst, you will be responsible for the day-to-day Service Desk support of Sojern end-users. You will be providing technical service desk support to a mid-sized user base. The position reports to the Senior Director of IT & Security, and works with functional team leaders and teams to ensure that the IT operations are...

  • IT Support Specialist

    1 month ago

    Omaha, United States Creighton University Full time

    Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments. All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD...

  • Aviation Front Desk Customer Service Representative

    4 weeks ago

    Omaha, United States Atlantic Aviation Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service...

  • IT Support Specialist

    5 days ago

    Omaha, United States Creighton University Full time

    Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments. All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD...

  • Front Desk Agent

    5 months ago

    Omaha, United States Rhwhotels Full time

    **RHW Hotels** **Front Desk Agent** **Omaha, NE - Full Time** The purpose of the Front Desk Agent is to provide the utmost in service to hotel guests and staff while accommodating their needs/requests yet also balancing the interest of the hotel. The Front Desk Agent will maintain the hotel standards set forth by Marriott by coordinating with other...

  • IT Endpoint Services Supervisor

    1 week ago

    Omaha, United States Real Radiology, LLC Full time

    The primary responsibility of the Endpoint Services Supervisor is to ensure that Service Desk team members have everything they need to provide excellent support to radiologists, employees, and clients. This involves identifying the strengths and areas for improvement within the team, allowing the supervisor to offer suggestions that enhance efficiency,...

  • IT Endpoint Services Supervisor

    1 week ago

    Omaha, United States Real Radiology, LLC Full time

    The primary responsibility of the Endpoint Services Supervisor is to ensure that Service Desk team members have everything they need to provide excellent support to radiologists, employees, and clients. This involves identifying the strengths and areas for improvement within the team, allowing the supervisor to offer suggestions that enhance efficiency,...

  • Senior Information Technology Support Analyst

    7 days ago

    Omaha, United States Real Radiology, LLC Full time

    The Senior Support Analyst role encompasses a range of key duties, with a primary focus on end-to-end user management and addressing level 2/3 support tickets. This position is responsible for workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will...

  • Front Desk Associate

    4 months ago

    Omaha, United States Atrium Hospitality Full time

    Hotel: Omaha Embassy Suites. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to lif Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Supervisor

    2 months ago

    Omaha, United States Davidson Hospitality Group Full time

    Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a PM Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leader Front Desk, Supervisor, Hospitality, Operations, Leadership, Guest Experience

  • Front Desk Supervisor

    1 month ago

    Omaha, United States Kimpton Cottonwood Hotel Full time

    Property Description: Kimpton Cottonwood Hotel is a boutique hotel that offers a unique and inviting experience for both guests and employees alike. As a job applicant, joining the team at The Kimpton Cottonwood Hotel presents an exciting opportunity to be part of a brand-new property that is already making waves in the hospitality industry. The hotel boasts...

  • Front Desk Supervisor

    3 weeks ago

    Omaha, United States Kimpton Cottonwood Hotel Full time

    Property Description: Kimpton Cottonwood Hotel is a boutique hotel that offers a unique and inviting experience for both guests and employees alike. As a job applicant, joining the team at The Kimpton Cottonwood Hotel presents an exciting opportunity to be part of a brand-new property that is already making waves in the hospitality industry. The hotel boasts...

  • Senior Information Technology Support Analyst

    1 week ago

    Omaha, United States Real Radiology, LLC Full time

    The Senior Support Analyst role encompasses a range of key duties, with a primary focus on end-to-end user management and addressing level 2/3 support tickets. This position is responsible for workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will...

  • Senior Information Technology Support Analyst

    1 week ago

    Omaha, United States Real Radiology, LLC Full time

    The Senior Support Analyst role encompasses a range of key duties, with a primary focus on end-to-end user management and addressing level 2/3 support tickets. This position is responsible for workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will...

  • Senior Information Technology Support Analyst

    1 week ago

    Omaha, United States Real Radiology, LLC Full time

    The Senior Support Analyst role encompasses a range of key duties, with a primary focus on end-to-end user management and addressing level 2/3 support tickets. This position is responsible for workstation configuration and repair tasks while delivering crucial technical assistance to radiologists, customers, and staff members. Creative problem-solving will...

  • Lead Quantitative Risk Analyst

    4 days ago

    Omaha, Nebraska, United States The Scoular Company Full time

    Overview of the Senior Quantitative Analyst Position at ScoularThe Senior Quantitative Analyst at Scoular is essential in executing market research and developing models to assist Senior Traders and Merchants on the derivative risk desk. This position is crucial for supporting trading operations, constructing quantitative models, ensuring efficient trade...

  • Front Desk

    2 weeks ago

    Omaha, United States Agemark Full time

    Job DescriptionJob DescriptionAstoria of Omaha, an Agemark Senior Living Community is hiring for a Front Desk position full time. For the SIXTH consecutive year, we are certified #17 in Fortune Best Workplaces for Aging Services 2023! In this Part-Time Front Desk position, you will provide good customer service to our residents, families, and staff and be...

  • Front Desk Associate

    3 months ago

    Omaha, United States Genesis Health Clubs Full time

    Job DescriptionJob DescriptionStop by today and apply!! Genesis is seeking front desk associates that will help with the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.Duties and Responsibilities:Executes procedures as outlined by front desk manualAnswer phones,...

Service Desk Analyst

2 months ago

Omaha, United States Apex Systems Full time

Service Desk Analyst Opportunity in Omaha

NIGHT SHIFT: Tuesday - Saturday from 10pm - 6am


The Service Desk Analyst 1 provides support for basic incident resolution and requests reported to the division service desk. As the single point of contact between the service provider and the users, they are responsible for collecting information through a customer conversation, accessing support tools, and engaging additional support staff if needed. Problems beyond the scope of their ability are resolved by escalating problems in a timely manner to level two support, or to service desk management.


ESSENTIAL JOB FUNCTIONS

• Provide level-one technical phone support for end users (internal and external) performing basic

troubleshooting (PCs, Macs, network, smart devices, printers, IT applications) to the end users

satisfaction

• Accurately record, update and document requests using ServiceNow

• Monitor service desk tickets assigned to the queue and process first-in first-out based on priority

• Monitor emails received by the IT service desk and process them in a timely manner

• Utilizes the service desk inventory and ticketing software

• Provide support to walk-in service desk customers

• Provide computer operations coverage when needed

• Troubleshoot hardware, software, and network connectivity issues, and escalate the problem when

necessary


KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

• Ability to define problems, collect data, establish facts, and draw valid conclusions to facilitate problem solving

• Ability to interpret general technical questions

• Excellent interpersonal, time management and organizational skills; strong oral and written

communication skills consistent with providing technical support and documenting this process

• Flexibility to accept change and handle multiple priorities

• General knowledge of PC/Mac, networking, software and hardware troubleshooting

• Ability to communicate with end users

EDUCATION AND EXPERIENCE

• High school diploma or equivalent education required

• One plus years of hands on experience working on an IT service desk preferred

• One plus years of troubleshooting hardware, software and network connectivity issues with knowledge of Windows and Mac OS experience desired

• One plus years of customer service experience providing guidance and support to end-users in person and over the telephone preferred