Information Technology Support Engineer

2 days ago

Rutherford, United States Tekgence Inc Full time

Job Title: IT Support

Duration: 24 months

Location: Rutherford, NJ, US


Qualifications:

  • 5-7 years of experience in the implementation, maintenance and analysis of data center facilities, hardware, communications infrastructure, strategies, tools and effective troubleshooting techniques.
  • Background on enterprise data center facilities and infrastructure environments such as PDUs, RPPs, network and SAN infrastructures.
  • In depth knowledge on complex, Enterprise class inter-networked environments involving a combination of switched/routed/shared Ethernet, TwinAx (100GigE, 25GigE,10GigE, GigE, 100M, and 10M), token ring, SAN, and wide area connectivity.
  • Strong knowledge of WAN technologies (OC-x, DS-x), subnetting and TCP/IP protocol a must.
  • Extensive knowledge of trouble ticketing systems, change control, Project processes and associated tools.
  • Analytical Problem-Solving: Proven logical problem-solving techniques with extensive experience in high-stakes system troubleshooting, data center facility management, and telecommunications.
  • Project management experience
  • Financial Services industry knowledge a plus.
  • Excellent communication and writing skills a must.


Responsibilities:

  • Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
  • Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
  • Installing/de-installing/relocating all patch cabling for systems and network hardware
  • Installing/de-installing/relocating all Data Center hardware
  • Coordinate cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
  • Coordinate of network component configurations
  • Coordinate and Install SAN cabling infrastructure
  • Manage network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
  • Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices
  • Provide hands-on, break/fix level 2 support for the data center systems and communications environments
  • Coordinating and approving data center infrastructure change controls
  • Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
  • Performing required compliance activities
  • Producing network consumables updates and contributing to weekly management reports
  • Coordinate activities in support of all projects and technical requests within the Americas Data Centers
  • Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards
  • Provide clear and detailed turnover to next shift workers for continuity
  • Performing daily tape ejects to increase current day processing capacity.
  • Monitoring of tape related console messages.
  • Managing all daily ad-hoc tape/job requests and scratch activity.
  • Managing all physical and electronic vaulting activity.
  • Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
  • Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
  • Replacing any/all damaged media.
  • Minor to moderate problem determination
  • Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
  • Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
  • Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
  • Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
  • Media liaison between the on-site hardware teams and the on-site CE’s.
  • Initiating, scheduling, coordinating, and approving media management sponsored change controls.
  • Supporting all physical off-site vaulting activities.
  • Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
  • Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
  • Ensure destruction procedures are followed.
  • Supporting all site and application specific disaster recovery/COB tests/exercises.
  • Responsible in following best practices and processes in degaussing and wiping of all hard drives.
  • Performs random audit checks and sampling.
  • Remain current with all global procedures and provide input when appropriate
  • Participates in projects relating to tape/media
  • Supporting all reconciliation and QA efforts including: Year End, Physical Inventory, Vertices. Hard-drive inventory levels, Other duties as assigned by management

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