Information Technology Support Specialist
1 week ago
Responsibilities:
- Installing/de-installing/relocating all distributed systems and network hardware (CSUs, DSUs, routers, switches, encryptors, firewalls, etc.) in the Americas Data Centers within the internal service level mandates
- Installing/de-installing /extending/relocating/testing all carrier circuits to the network hardware
- Installing/de-installing/relocating all patch cabling for systems and network hardware
- Installing/de-installing/relocating all Data Center hardware Coordinate cabinet power, circuit, and patch infrastructure installations w/various facilities, electrical and communications vendors
- Coordinate of network component configurations
- Coordinate and Install SAN cabling infrastructure
- Manage network ports and assist with the management of all consumable items (cables, labels, tie wraps, rail kits, etc.)
- Maintaining the integrity of the data center facilities, systems and communications environments through general housekeeping and best operations practices Provide hands-on, break/fix level 2 support for the data center systems and communications environments
- Coordinating and approving data center infrastructure change controls
- Ensuring compliance with data center standards, policies and processes for all non-DCSD sponsored changes
- Performing required compliance activities
- Producing network consumables updates and contributing to weekly management reports
- Coordinate activities in support of all projects and technical requests within the Americas Data Centers
- Manage CTI-approved third-party vendors in support of local/regional business service commitments and to assure adherence to Corporate and CTI standards Provide clear and detailed turnover to next shift workers for continuity
- Performing daily tape ejects to increase current day processing capacity.
- Monitoring of tape related console messages.
- Managing all daily ad-hoc tape/job requests and scratch activity.
- Managing all physical and electronic vaulting activity.
- Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
- Monitoring scratch levels on display screens, on-line library web specialist or visually monitoring panel on libraries.
- Replacing any/all damaged media. Minor to moderate problem determination
- Monitoring of tape related console messages, working with the global command center and the on-site hardware teams.
- Performing daily health checks on all libraries including virtual subsystems, grid clusters, and error/exception system logs.
- Provide assistance when required to ensure that the highest level of customer satisfaction is maintained.
- Responding to automated trouble tickets and facilitating the necessary actions under the direction of the Global Command centers.
- Media liaison between the on-site hardware teams and the on-site CE's. Initiating, scheduling, coordinating, and approving media management sponsored change controls. Supporting all physical off-site vaulting activities.
- Managing all physical media movement and ensuring all movement is recorded and tracked accordingly.
- Manage tape destruction process, ensuring all proper documentation has been recorded and approved.
- Ensure destruction procedures are followed.
- Supporting all site and application specific disaster recovery/COB tests/exercises.
- Responsible in following best practices and processes in degaussing and wiping of all hard drives.
- Performs random audit checks and sampling.
- Remain current with all global procedures and provide input when appropriate
- Participates in projects relating to tape/media
- Supporting all reconciliation and QA efforts including Year End, Physical Inventory, Vertices.
- Hard-drive inventory levels, other duties as assigned by management
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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