Field Engineer

1 month ago

Rutherford, United States Sparks Group Full time

A Sparks Group partner specializing in currency technology is seeking a full time Field Engineer III to provide customer-site servicing, installation, and repair of complex electromechanical equipment for the Federal Reserve. The company will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions.


Location: 100 Orchard St. East Rutherford, NJ - onsite


Shift: Options include Mon – Thurs 6:45am-5:45pm or Mon – Thurs 6:45pm-5:45am, depending upon preference


Responsibilities:

  • Provide support to customers on operational or maintenance aspects of equipment (e.g., BPS3000 and M8), receives escalated customer concerns on technical and service related problems
  • Diagnose mechanical, hardware, software, and systems failures using established procedures
  • Determine the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues
  • Responds to service calls promptly, performs maintenance of equipment systems at customer sites, and assists operators with operational problems that occur
  • Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner
  • Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training
  • Adheres to all required company policies concerning confidentiality of company information as well as customer policies procedures including Custody and Control Procedures
  • Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment
  • Records maintenance activities using approved methods and procedures
  • Follows escalation procedures to ensure that problems are resolved expeditiously and that timely communications are maintained with designated company personnel and customer management


Requirements:

  • Minimum four years of work experience. Two of those years in a field service environment
  • Hands on experience with electromechanical equipment
  • Capabilities should include electromechanical troubleshooting ability and understanding of electronic principles
  • Hands on experience with solenoids, belts, rollers, bearings, pneumatics, and guides a plus
  • Must possess effective oral and written communication skills
  • Utilize laptop/tablet for administrative and diagnostic tasks
  • High school diploma/GED required


They are open to industry experience including Automotive, Aviation, and Military (radios/satellite communication equipment)


If interested, submit your application today

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