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Client Service Specialist-Commercial Landscape
3 months ago
Position Summary
The Client Service Specialist is responsible for supporting client relationships and facilitating internal team collaboration efforts.
Structure
Fulltime, non-exempt position.
Reporting Location – 1565 Tacoma Way, Redwood City, CA 94063
Reporting Schedule – 6:00am – 2:30pm
Salary Range: $33.65/hr to $43.50/hr
Functional Roles and Responsibilities
End-to-End Client Meeting Management
- Meeting scheduling and confirmation, calendar coordination with internal and external entities
- Meeting agenda & packet preparation – agenda, supporting documents
- Take comprehensive notes and photos during meeting
- Post-meeting follow-up – packet update and distribution
- Delegate and communicate follow-up action items internally and with external vendors
- Close the loop on all pending items
Client Deliverable Development
- Landscape maintenance proposals
- Presentation decks
- Simple QuickBooks proposals
- Property service/operations maps
- Newsletters
Work Order & Job Management
- Manage work order email address, tracking sheet and all work order communication with clients and internal team
- Ensure all work orders are complete, communicate with customer
- Plant and material ordering for small enhancements and installations
- Accounts receivable management
Marketing & Client Relations
- Industry membership management
- Coordination and registration of industry events
- Support of development and execution of educational programming
- Development and execution of client relations events
- Social media support
- Giveaway inventory management in Redwood City office
Office Administration
- Ordering, management and organization of supplies for Redwood City office
- Lead facilities management for Redwood City office – vendor management, etc.
Success Behaviors
- Has a positive attitude
- Takes initiative to improve performance
- Provides creative solutions
- Has proactive approach to their job, stays organized
- Team player
Physical Requirements
The physical demands described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:
- Regularly sit, type, and use the computer and mouse for prolonged periods
- Occasionally lift and/or move up to sixty (60) pounds
- Regularly operate a vehicle to travel to and from work locations
- Maintain a valid driver’s license
Metrics for Success
- Proper scheduling and completion of the scope of work while satisfying the customer expectations.
- Client Retention
- Enhancement sales generation
- Provides exemplary customer service through superior communication
- Fosters teamwork with all operations and administrative staff members