Desktop Support Specialist

2 weeks ago


Plano, United States Insight Global Full time

Required Skills & Experience

  • 3+ years experience in a helpdesk/Service Desk role providing both hands on and virtual/phone support in a Level 2 capacity
  • Imaging experience specifically with SCCM, creating images
  • 1+ Year of experience troubleshooting Audio Visual equipment, specifically with Crestron is preferred
  • Direct Experience with Hardware and Software Trouble Shooting
  • Windows 10 experience
  • Experience Remoting into users and troubleshooting using remote software
  • Mobile device management specifically with Microsoft Intune or similar
  • Microsoft and Adobe trouble shooting experience
  • Ticketing system experience (service now preferred)
  • Excellent customer service and communication


Nice to Have Skills & Experience


Comptia certifications

Microsoft certifications


Job Description


This large municipality is needing extra help in their call center environment. This will be an onsite 8-5 M-F position. 85% of the role will be phone support where they would be taking incoming calls from internal employees and drafting tickets, trouble shooting over the phone, or escalating the issue up. They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month. Some issues may require hands on which will involve local travel around Plano to other locations.


Compensation

This position is targeting candidates at a calculated pay range between $25.07- $32.27 per hour for the duration of the 6 month contract to hire.



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