Desktop Support Specialist

3 weeks ago

plano, United States Delta Electronics Americas Full time

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide


Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.



Duties and Responsibilities:

  • Installs, diagnoses, repairs, maintains and upgrades all computer and peripheral equipment and software ensuring optimal workstation and IT services performance, including timely resolution of issues for assigned Helpdesk tickets and IT project management.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
  • Administration of IT infrastructure and services including operation, maintenance and repair.
  • Troubleshooting network connectivity in a LAN/WAN environment.
  • Works with equipment vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Recommends and / or performs upgrades and maintenance on systems to ensure longevity.

Interfaces with users through remote troubleshooting and on the phone for resolution of computer and/or connectivity issues.

  • Creates user IDs and e-mail accounts for all users.
  • Provides training and information to new users.
  • Documentation creation and maintenance of IT inventory, procedures, instructions, and operations.



QUALIFICATIONS:

Education:

Associates degree above in Computer Technology, IT or related discipline or comparable experience.


Job Experience:

NA


Technical/ Professional skills:

  • Demonstrated proficiency with computer software to include MS Office (Word and Excel), e-mail and ERP/financial accounting systems.
  • Must possess systems knowledge and proven skills in utilize technology to achieve productivity improvements.


Work Authorization:

Legally authorized to work in the USA (now and in the future) without needing employment sponsorship or H-1B visa

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