Business Systems Analyst

2 months ago

Oak Brook, United States Hub Group Full time

Hub Group offers comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes, and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency, and total visibility. As an award-winning, publicly traded company (Nasdaq: HUBG) with nearly $5 billion in revenue, our 6,000 employees across North America are always in pursuit of “The Way Ahead” – a commitment to service, integrity and innovation. For more information, visit hubgroup.com.


Job Summary

The Business Systems Analyst is a member of the Information Technology organization and interacts heavily with colleagues in business operations (HR, Finance, Sales, Customer Service, and Operations.) Responsible for the overall design, deployment, and support of technology solutions within the suite of applications supporting the business operations. This individual will collaborate and work jointly with various internal IT teams, external business partners, implementation partners, and software providers.


Essential Job Functions

  • Supports and partners with business users to understand/define their business processes and align technology solutions to those processes.
  • Proactively researches and understands industry trends and brings in industry best practices to drive the implementation of business systems.
  • Works closely with other IT business analysts and domain experts (such as Security, Infrastructure, Middleware, etc.) to ensure the optimization of the entire enterprise solution.
  • Responsible for quality assurance, and the day-to-day activities to ensure that information systems function reliably.
  • Contributes to all phases of system delivery, including requirements, design, development, training, data conversion, testing and maintenance to achieve the successful development and implementation of the customer’s business need, demonstrating a proactive approach.
  • Liaisons with external vendors to understand and assess service/product offerings, track performance to service level agreements, and maintain reliability and availability.
  • Responsible for investigation, diagnosis, and resolution of system incidents.
  • Manages service requests with external vendors and performs system maintenance.
  • Identifies solutions consistent with our strategy to leverage SaaS, Hosted, and Managed solutions.
  • Participates in determining how IT services will be delivered to meet business requirements.
  • Duties, responsibilities and activities may be assigned or changed from time to time.
  • Ability to evaluate multiple solutions and make decisions that best align with business objectives.
  • Precision in documenting requirements, processes, and testing scenarios.
  • Proficiency in creating clear and concise documentation or user stories or epics for technical and non-technical audiences.
  • Ability to engage with various stakeholders to gather requirements and ensure their expectations are managed.


Minimum Qualifications

  • 4-year college degree, or equivalent experience, preferably in Computer Science, Engineering, or related discipline.
  • 1+ years’ experience as a Business Systems Analyst.
  • Experience supporting packaged software solutions; ERP/Truckmate Transportation Management applications a plus.
  • Must have strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills required.
  • Familiarity with SQL & PL/SQL a plus.
  • Experience working in Agile software development environment and familiarity with Jira software is a plus.
  • Ability to manage multiple priorities as well as flexibility to adapt to change with new systems and methods while working in a team environment.
  • Basic understanding of supply chain and logistics concepts is a plus.
  • Knowledge of tools like Microsoft Excel, Power BI, Tableau, or similar for data visualization and analysis is a plus.

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